Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Alejandro Valadez

San Antonio

Summary

Experienced sales professional with a proven track record of driving revenue growth and cultivating strong client relationships. Expert in strategic planning, negotiation, and effective communication. Recognized for exceptional collaboration skills and adaptability in fast-paced environments. Consistently surpasses sales targets by implementing innovative solutions and customer-focused strategies.

Overview

5
5
years of professional experience

Work History

Lead Sales Advisor

Best Buy
03.2023 - Current
  • Identified client needs through active listening and provided tailored solutions to meet their specified requirements
  • Developed and maintained strong relationships with clients, resulting in a high rate of repeat business
  • Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Trained new hires on product knowledge, sales techniques, and customer service standards, resulting in improved performance and customer satisfaction
  • Resolved escalated customer complaints or issues promptly and effectively, ensuring high levels of customer satisfaction

Fraud Prevention Specialist

JP Morgan Chase Bank
02.2020 - 10.2022
  • Consistently met or exceeded individual performance metrics including call quality, average handle time, and first-call resolution rate
  • Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
  • Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
  • Participated in regular team meetings to discuss challenges, share best practices, and collaborate on solutions for improving overall performance

Education

Bachelor's Degree - English

University of Texas At San Antonio
San Antonio, TX

Skills

  • Ability to maintain composure under pressure

  • Positive workplace attitude

  • Strong communication and interpersonal skills

  • Building enduring client relationships

  • Expert in timely follow-up communication

  • Developing effective sales tactics

  • Revenue maximization strategies

  • Knowledge of automotive technologies

Accomplishments

  • Consistently ranked as top sales associate in micro market from 2023-2024.
  • Grew average revenue per transaction from $500 to $1000.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lead Sales Advisor

Best Buy
03.2023 - Current

Fraud Prevention Specialist

JP Morgan Chase Bank
02.2020 - 10.2022

Bachelor's Degree - English

University of Texas At San Antonio

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Alejandro Valadez