Alejandro Valencia
Moreno Valley
Summary
Results-driven Key Lead Manager with expertise in team leadership and customer service. Proven ability to enhance customer experiences and optimize store operations through effective coaching and collaboration.
Overview
4
4
years of professional experience
Work History
Key Lead Manager
Abercrombie & Fitch
07.2025 - 02.2026
- Led team in executing daily store operations and enhancing customer experience.
- Trained and mentored staff on product knowledge and sales techniques.
- Analyzed sales data to identify trends and optimize inventory management.
- Implemented visual merchandising strategies to improve store presentation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Brand Representative Lead
Abercrombie & Fitch
10.2023 - 07.2025
- Engaged customers with product knowledge to enhance in-store experience.
- Assisted in visual merchandising to maintain brand standards and attract customer interest.
- Collaborated with team members to ensure efficient inventory management and stock replenishment.
- Maintained cleanliness and organization of the sales floor to promote a positive shopping environment.
Brand Representative
Abercrombie & Fitch
11.2021 - 10.2023
- Engaged customers by providing product knowledge and personalized service to enhance brand loyalty.
- Executed visual merchandising strategies to maintain appealing store displays and optimize product placement.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to drive sales initiatives and achieve monthly targets through effective communication.
Education
Associate of Science - Cyber Security
California State University San Bernandino
San Bernardino, CA12-2027
Skills
- Team leadership
- Customer service
- Teamwork and collaboration
- Hiring and training
- Customer relationship management
- Employee coaching and mentoring
- Positive attitude
- Teamwork
- Time management
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Key Lead Manager
Abercrombie & Fitch
07.2025 - 02.2026
Brand Representative Lead
Abercrombie & Fitch
10.2023 - 07.2025
Brand Representative
Abercrombie & Fitch
11.2021 - 10.2023
Associate of Science - Cyber Security
California State University San Bernandino