Alejandro Zambrano
Houston,Texas
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
18
18
years of professional experience
Work History
Ground Operations Training Instructor
Atlas Air Worldwide
09.2023 - Current
- Responsible for improving, implementing, and maintaining Ground Operations training requirements
- Responsible for achieving all Ground Operations training goals regarding performance, safety, service, and regulatory compliance.
- Performs all aspects of Ground Operations training to include Security training to Loadmasters, Passenger Service Representatives, LCF personnel, authorized representatives, vendor personnel, handling agents, etc.
- Proactive in anticipating problems and initiating actions to resolve problems with regards to training.
- Interacts with customers and vendors to ensure proper training requirements, procedures, and knowledge concerning whom to contact if there are problems.
- Monitors and rates the work performance of attendees in a classroom environment or CBT.
- Compiles and updates training records for employees, customers, contractors and vendor personnel.
- Designed and delivered web-based, self-directed learning materials.
- Develops and updates training material and courseware, as appropriate.
- Developed lesson plans, instructional materials and written practice tests for training courses.
- Performs Weight and Balance on aircraft
Load Master / Senior Loadmaster
Atlas Air, Inc.
08.2018 - 09.2023
- Dangerous Goods Auditor for IATA and 49 CFR Air Loads
- Determines aircraft weight and balance
- Develops and distributes load plans
- Works well under strict time deadlines
- Runs main deck controls for aircraft loading/unloading of cargo
- Make sure all aircraft are loaded properly and safely
- Ensures safety of company aircraft and crews
- Completes and/or maintains company reports, messages, files, logs and forms and ensures that necessary paperwork is completed
DG Acceptance Auditor/Trainer
United Parcel Service
12.2014 - 08.2018
- Supervisor of part-time employee team
- Load supervisor for 757, 767, A300, MD-11, 747
- Dangerous Goods Trainer
- Dangerous Goods Auditor for IATA and 49 CFR Air Loads
- Maintain IATA and 49 CFR books ups to date including addendums and new regulations
- Liaison between upper management and shift employees
- Works well under strict time deadlines
- Responsible for hourly employee scheduling
- Design Excel spreadsheets for multiple workflow efficiencies
- Make sure all aircraft are loaded properly and safely
Pastry Chef
Niko Niko's
03.2014 - 05.2017
- Pastry Chef
- In charge of ordering daily inventory
- Works well under strict time deadlines
- Responsible for hourly employee scheduling
- Maintain par levels of desserts for all four restaurant locations
- Train new employees in proper pastry preparation
- Maintained well-organized mise en place to keep work consistent.
Loadplanner/Admin
United Parcel Service
03.2007 - 11.2012
- Supervisor of part-time employee team / Flight Administrator
- Load planner for 727, 757, 767, DC-8, MD-11, A300
- Liaison between upper management and shift employees
- Works well under strict time deadlines
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Science - Culinary Management
Art Institute of Houston
Houston, Texas05.2013
Kingwood College - Computer Engineering
Kingwood College
Kingwood, Texas05.2007
High School - College Preparatory
Kingwood High School
Kingwood, TX05.2005
Skills
- Fluent in Spanish
- Strong knowledge of Microsoft Office Suite
- Time management
- Focus capabilities
- Training delivery
- Coaching and mentoring
- Operations management
- Logistics management
- Program performance assessment
- Training methods
- Training materials development
Professionalreferences
- United Parcel Service, 281.784.7242, 19575 Lee Rd, Humble, TX, 77338
- Niko Nikos, 713.528.4976, 2520 Montrose Blvd, Houston, TX, 77006
- Michelle Cecala, Lead Passenger Service Representative, Atlas Air, 832.445.4140
- Rickye Grove, Full Time Air Operation, United Parcel Service, 832.693.1074
- Leticia Ortiz, Assistant Training Instructor, Transportation Security Admin., 832.623.9098
Languages
Spanish
Full Professional
Timeline
Ground Operations Training Instructor
Atlas Air Worldwide
09.2023 - Current
Load Master / Senior Loadmaster
Atlas Air, Inc.
08.2018 - 09.2023
DG Acceptance Auditor/Trainer
United Parcel Service
12.2014 - 08.2018
Pastry Chef
Niko Niko's
03.2014 - 05.2017
Loadplanner/Admin
United Parcel Service
03.2007 - 11.2012
Bachelor of Science - Culinary Management
Art Institute of Houston
Kingwood College - Computer Engineering
Kingwood College
High School - College Preparatory
Kingwood High School
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