Summary

Overview

Work History

Education

Skills

Timeline

Sherlina Ramirez

Lynn,MA

Summary

Customer-focused professional with hands-on experience as a Gate Agent and in ground operations, adept at managing fast-paced, high-pressure situations. Skilled in providing exceptional service, handling passengers concerns, and ensuring smooth operational flow. Known for strong communication, problem-solving, and multitasking abilities, with a commitment to creating positive and safe experiences for passengers.

Overview

years of professional experience

Work History

Ground Operations Agent

Jetblue Airways

Boston, Ma

06.2024 - Current

Perform baggage handling duties, including loading and unloading cargo, ensuring proper weight distribution, and verifying manifests.
Perform pushback operations and ensure safe, timely aircraft movement.
Maintain clear communication with pilots and flight crews for smooth departures.
conduct pre-pushback safety checks and follow all airport/airline protocols.
Stay calm and efficient in high- pressure environments, prioritizing safety and operational success.

Gate Agent

Copa Airlines

Boston, Ma

01.2024 - 05.2024

I work as a gate agent, where I ensure smooth and efficient boarding processes for passengers.
I assist with ticketing, check-in, and provide excellent customer service.
With my attention to detail and strong communication skills, I strive to create a positive travel experience for everyone.
Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.

Beauty Advisor

Sephora

North Dartmouth, Ma

09.2023 - 12.2023

Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
Managed inventory levels by restocking shelves and organizing products efficiently.
Greeted customers upon entering store and established friendly relationships with them.
Finalized purchases and processed payments.
Recommended merchandise based on expert product knowledge and client preferences.

Cashier

Lowe's Home Improvement

Danvers, Ma

12.2022 - 08.2023

At Lowe's, as a cashier, I was responsible for providing excellent customer service by efficiently processing transactions and handling cash.
I greeted customers, scanned and bagged items, and processed payments accurately.
I also assisted with answering customer questions and resolving any issues or concerns they had.
Additionally, I maintained a clean and organized checkout area to ensure a smooth and pleasant shopping experience for all customers.

Coordinator

TJMAXX

Chelsea, Ma

08.2021 - 12.2022

At T.J.Maxx, as a coordinator, I was responsible for overseeing various aspects of store operations.
This included managing inventory levels, coordinating merchandise displays, and assisting with employee scheduling.
I also played a key role in ensuring excellent customer service by providing support to the management team and fostering a positive work environment.
My organizational skills and attention to detail were instrumental in maintaining the store's efficiency and success.