Isriel Jones
Vail,USA
Summary
Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Proven ability to establish rapport with clients and exceed targets on the production floor. Highly motivated worker with a drive for performance at all levels of work. Goal oriented performer, who is driven by day to day challenges. Various experiences gained have shaped my professional work ethic. Looking to apply my skills to perform at highest level.
Overview
8
8
years of professional experience
Work History
GROUND OPERATIONS AGENT
Allegiant Travel Company
01.2019
- Ensured all FAA, TSA and airport regulations were followed, resulting in 100% compliance
- Enforced safety ad security measures on airfield, included monitoring vehicles entering and exiting aircraft service area
- Performed loading and unloading baggage of various weight and dimensions to/from aircraft and applicable airport baggage area
- Served as initial point of contact for Direct TV customer technical and order questions
- Performed various scheduling duties for hardware installations and technical support
- Routed important data to install depart
- To ensure install completion
Customer Service Representative
Afni
Tucson, AZ
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Progressive Auto Insurance Services
MEMBER SERVICE REPRESENTATIVE(MSR)
Navy Federal Credit Union
01.2021 - 01.2022
- Offering any service related to credit card
- Requesting new cards for members and any maintenance needed such as checking, savings and loans
CUSTOMER SERVICE REPRESENTATIVE
Alorica Calling Center
01.2019 - 01.2020
- Provided customer service for billing questions, processing transactions and trouble shooting issues with cellular phones and data plans
- Managed fast paced call volume requiring multi tasking capabilities, resulting 98% compliance with call time regulations
- Verified Customer financial transactions and ensured proper payment procedures were accomplished from beginning to end
CUSTOMER SERVICE AGENT
Adcomm
01.2017 - 01.2018
Education
PROGRAM COMPLETION - TECHNICAL SUPPORT SERVICES
Okaloosa Technical College
01.2020
DIPLOMA -
Fort Walton Beach High School
01.2016
Skills
- Customer Service
- Call Center Customer Service
- Basic Computer Skills
- Typing(Expert)
- IT & technical support
- Computer networking
- Airport security awareness
- Ground support equipment operation
- Financial transactions
- Customer support
- Transaction processing
- Account management
- Issue resolution
- Service recommendations
- Product sales
- Banking
Timeline
Customer Service Representative
Afni
12.2024 - Current
MEMBER SERVICE REPRESENTATIVE(MSR)
Navy Federal Credit Union
01.2021 - 01.2022
GROUND OPERATIONS AGENT
Allegiant Travel Company
01.2019
CUSTOMER SERVICE REPRESENTATIVE
Alorica Calling Center
01.2019 - 01.2020
CUSTOMER SERVICE AGENT
Adcomm
01.2017 - 01.2018
PROGRAM COMPLETION - TECHNICAL SUPPORT SERVICES
Okaloosa Technical College
DIPLOMA -
Fort Walton Beach High School