Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eduviges Florentino Manzueta

Hollywood,FL

Summary

Customer focused aviation professional with 5+ years of experience in airline ground operations, passenger support, and retail customer service. Recognized for maintaining safety standards, collaborating with flight crews. communicating effectively with diverse passengers, and remaining calm in fast paced environments. Bilingual in Spanish and English with a passion for delivering exceptional customer experiences and ensuring passenger comfort and safety.

Overview

7
7
years of professional experience

Work History

Ground Operations Agent

JetBlue Airlines
Fort Lauderdale, FL
12.2021 - Current
  • Coordinate aircraft ground operations to support safe, efficient, and on-time departures and arrivals.
  • Collaborate with flight crews and airport teams while following FAA and company safety procedures.
  • Load and unload passenger baggage, cargo, and mail while ensuring accuracy and proper handling.
  • Conduct aircraft security searches and assist with pushback operations to maintain operational readiness.
  • Safeguard passenger baggage from loss, theft, and damage while providing excellent customer service.

Ground Operations Agent

Spirit Airlines Inc.
Fort Lauderdale, FL
04.2021 - 12.2021
  • Coordinated aircraft ground operations to support safe, on-time departures and arrivals.
  • Collaborated with flight crews and airport teams to ensure efficient operations.
  • Loaded and unloaded baggage while following strict safety and security procedures.
  • Operated ground support equipment and maintained compliance with company safety standards.

Sales Associate

Zara
Aventura, FL
04.2020 - 04.2021
  • Delivered exceptional customer service and resolved customer concerns professionally.
  • Adapted quickly to changing priorities in a fast-paced retail environment.
  • Maintained organized merchandise displays to enhance the customer shopping experience.
  • Processed transactions, returns, and exchanges accurately while providing friendly service.

Sales Associate

Forever 21
Hallandale, FL
03.2019 - 04.2020

• Provided friendly customer service in a high-volume retail setting.

• Assisted with merchandising, sales, and point-of-sale transactions.

Education

Associate of Arts -

Broward College
Fort Lauderdale, FL
07.2026

Skills

  • Passenger assistance
  • Airport security awareness
  • Ground support equipment operation
  • Baggage handling
  • Multitasking
  • Customer service
  • Problem-solving
  • Exceptional customer service
  • Cash handling
  • Store opening and closing
  • Retail store operations

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Ground Operations Agent

JetBlue Airlines
12.2021 - Current

Ground Operations Agent

Spirit Airlines Inc.
04.2021 - 12.2021

Sales Associate

Zara
04.2020 - 04.2021

Sales Associate

Forever 21
03.2019 - 04.2020

Associate of Arts -

Broward College