Ronald Galvan
Houston,TX
Summary
Accomplished Supervisor of Operations at USPS and Ground Operations Agent with a proven track record at Southwest Airlines and Continental/United Airlines. Expert in ground support equipment operation and ramp coordination, I significantly enhanced airfield safety and customer satisfaction. Skilled in fostering team growth and managing high-stakes environments, I consistently exceed operational goals.
Overview
38
38
years of professional experience
Work History
Ground Operations Agent
Southwest Airlines
09.2021 - Current
- Understood FAA, TSA and airport regulations and verified compliance.
- Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
Supervisor of Operations
United States Postal Service, USPS
01.1987 - 03.2020
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Ground Operations Agent
Continental/United Airlines
05.1998 - 04.2008
- Operated aircraft refuelers, tugs and tractors, ground power units and other aircraft ground support equipment.
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Marshaled large and small aircraft to and from parking areas, ramps and airfields.
- Performed control, dispersal and disposal of potentially hazardous wildlife to facilitate airfield and airspace safety.
Education
High School Diploma -
Milby Sr. High
Houston, TX05.1982
Skills
- Airport security awareness
- Passenger Assistance
- Ground Support Equipment Operation
- Ticketing and Reservations
- Baggage handling
- Load Planning
- Ramp Coordination
Languages
Spanish
Native or Bilingual
Additional Information
Objective- to obtain a fun and rewarding career with Southwest Airlines where my hospitality, customer service, and previous airline experience can be put to its best use for my future with Southwest
Timeline
Ground Operations Agent
Southwest Airlines
09.2021 - Current
Ground Operations Agent
Continental/United Airlines
05.1998 - 04.2008
Supervisor of Operations
United States Postal Service, USPS
01.1987 - 03.2020
High School Diploma -
Milby Sr. High
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