Precious Daniela Guerrero
Pawtucket,RI
Summary
Dedicated airfield operations expert with aviation industry experience. Proficient in airfield maintenance, aircraft fueling and aircraft ground handling operations. Talented at implementing new airfield operations protocols and enforcing compliance with aviation regulations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Ground Operations Agent
JetBlue
07.2023 - Current
- Understood FAA, TSA and airport regulations and verified compliance.
- Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
Teacher Assistant
Just 4 tots #3
02.2022 - 08.2022
- Must be able to adapt to continuously changing, fast-paced environment, and make the children's need the primary focus
- Must be able to fully engage in physical activity including lifting up to 50lbs
- Must be able to kneel, squat, stoop, crawl, lift, push, and pull
- Must be able to engage in activities including but limited to jumping, dancing, running, walking, hopping, and skipping.
Customer Service
TTEC
07.2021 - 01.2022
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues.
- Elevated customer satisfaction by optimizing customer service communication protocols.
- Assisted and motivated associates to deliver excellent customer service daily.
Education
Real Estate Pre-license Course -
Rhode Island Association of Realtors
Providence, RI03.2024
Diploma -
William E Tolman High School
Pawtucket, RI06.2020
Skills
- Typing
- Windows
- Help desk
- Communication
- 4 years of Customer Service
- Marketing
- Creativity
- Writing
- Adaptability
- Active listening
- Airport security awareness
- Passenger Assistance
- Ground Support Equipment Operation
- Ticketing and Reservations
- Time Management
- Problem-Solving
- Multitasking
- Relationship Building
- Team building
- Safety Management
- Self Motivation
- Safety oversight
Awards
CPR AND First AID
References
- Hantz Jean Pierre, (774) 360-5312
- Ana Rosa Rojas, (516) 469-5994
- Heather Pecko, (757) 849-5722
Languages
Spanish
Native or Bilingual
Timeline
Ground Operations Agent
JetBlue
07.2023 - Current
Teacher Assistant
Just 4 tots #3
02.2022 - 08.2022
Customer Service
TTEC
07.2021 - 01.2022
Real Estate Pre-license Course -
Rhode Island Association of Realtors
Diploma -
William E Tolman High School
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