Josephina Lopez
San Jose,CA
Summary
Professional with extensive experience in flight itinerary management and conflict resolution at Southwest Airlines. Demonstrated ability to enhance operational efficiency and customer satisfaction through effective communication and leadership. Skilled in team training and process improvement, ensuring compliance with industry regulations while promoting collaboration. Recognized for strong work ethic, adaptability, and exceptional interpersonal skills in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Ground Operations Agent
Southwest Airlines
San Jose, California
08.2023 - 08.2025
- Adjusted flight itineraries and communicated changes to optimize aircraft safety and efficiency.
- Coordinated with air traffic control and civil engineers for effective airfield management.
- Developed operations teams through recruitment, training, and mentoring of new hires.
- Managed passenger check-in processes using automated systems to enhance efficiency.
- Assisted with baggage handling and loading operations to ensure workflow continuity.
- Resolved passenger inquiries and concerns to improve customer satisfaction levels.
- Trained staff on ground operations protocols to maintain best practices and compliance.
- Maintained adherence to FAA, TSA, and airport regulations for operational integrity.
Union Representative
Southwest Airlines
San Jose, California
12.2023 - 06.2025
- Represented union members in negotiations with management to secure favorable contract terms.
- Facilitated effective communication between workers and leadership to address concerns.
- Assisted with grievance procedures, ensuring conflicts were resolved efficiently.
- Developed educational materials to inform members about union benefits.
- Monitored compliance with labor laws and union agreements to ensure adherence.
- Educated workers on rights under local, state, and federal employment regulations.
- Participated in mediations between unions and employers to resolve disputes.
- Reviewed grievances from union members and provided timely responses.
Production Lead
TESLA MOTORS
Fremont, CA
07.2015 - 01.2019
- Assisted in development and implementation of Model X.
- Analyzed production data to identify efficiency and cost-saving opportunities.
- Reviewed work orders for accuracy prior to production processing.
- Led daily production meetings to coordinate activities and prioritize tasks.
- Trained new employees on safety protocols and equipment operation.
- Monitored production line performance to ensure quality standard adherence.
- Implemented process improvements to enhance workflow efficiency and minimize downtime.
- Collaborated with departments to resolve issues and coordinate activities.
Quality Assurance/Engineer Assistant
INFINEON TECHNOLOGIES
Morgan Hill, CA
04.2011 - 07.2015
- Conducted end-of-line inspections on transistors and printed circuit boards.
- Collected test data and inspected for physical and visual inconsistencies.
- Configured various junction diodes in ESD environments for sensitive power detection applications.
- Performed inspections and testing on magnetic sensors, including Hall, AMR, GMR, and TMR types.
- Collaborated with engineers on device parameter inspections for new product development.
Education
Associates of Science -
San Jose City College
San Jose, CA01.2010
Diploma -
William C. Overfelt High
San Jose, CA01.2004
Skills
- Flight itinerary management
- Conflict resolution
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Leadership
- Airline procedures knowledge
- Airport security awareness
- Cross-functional coordination
- Operational efficiency
- Self-motivation
- Adaptability
- Analytical thinking
- Customer service
- Process improvement
- Professionalism
Profile Snapshot
- 2 year performance as Ground Operations Agent
- 15 year performance in key customer service support roles
- Excellent in customer care/communication, problem solving, relationship building and user training and support
- SAP, MS Office, spreadsheets, Outlook with additional proficiencies in assorted databases
- 4 year performance as Lead Production Associate
Languages
English
Full Professional
Samoan
Professional
Timeline
Union Representative
Southwest Airlines
12.2023 - 06.2025
Ground Operations Agent
Southwest Airlines
08.2023 - 08.2025
Production Lead
TESLA MOTORS
07.2015 - 01.2019
Quality Assurance/Engineer Assistant
INFINEON TECHNOLOGIES
04.2011 - 07.2015
Associates of Science -
San Jose City College
Diploma -
William C. Overfelt High