Monson Peterson

Ground Operations Agent

Southwest Airlines, SWA

01.1998 - Current

Understood FAA, TSA and airport regulations and verified compliance.
Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
Attended and completed required online and in-person training and mentored newer agents in advanced roles.
Operated aircraft refuelers, tugs and tractors, ground power units and other aircraft ground support equipment.
Monitored safety-sensitive zones and enforced security measures throughout ground operations.
Marshaled large and small aircraft to and from parking areas, ramps and airfields.
Coordinated and monitored snow and ice control procedures and confirmed compliance with airport's severe weather control plan.
Ensured accurate flight documentation through meticulous verification of load sheets, passenger manifests, and cargo documents.
Contributed to a positive working atmosphere among colleagues through effective communication skills and teamwork initiatives.
Delivered comprehensive training programs for new hires to ensure seamless integration into the ground operations team environment.
Maintained high standards of professionalism while assisting passengers with special needs or requests during their travel experience.
Assisted in maintaining a safe and orderly ramp area by conducting timely inspections and addressing potential hazards.
Enhanced customer satisfaction levels with exceptional service during check-in, boarding, and disembarking processes.
Expedited passenger boarding process by accurately validating travel documents and efficiently managing gate queues.
Contributed to on-time departures by efficiently managing the loading and unloading of baggage, cargo, and mail.
Reduced turnaround times for aircraft handling procedures by implementing time-saving strategies in collaboration with team members.
Demonstrated strong problem-solving skills in resolving various operational challenges while maintaining a focus on customer satisfaction and overall efficiency.
Improved ground operations efficiency by streamlining processes and implementing best practices.
Collaborated with colleagues to effectively manage irregular operations during weather disruptions or technical issues.
Minimized delays related to aircraft servicing with proactive coordination among catering, fueling, cleaning teams, and crew members.
Safeguarded airport security regulations compliance through strict adherence to guidelines during all ground operations tasks.
Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
Implemented and enforced safety policies and procedures, confirming compliance with regulations.
Conducted departure and arrival briefings.