Charles Mascarenas

Ground Operations Agent

Southwest Airlines

06.2022 - Current

Maintained strict compliance with FAA regulations through diligent monitoring of operational procedures and documentation.
Upheld company reputation for excellence by strictly adhering to standard operating procedures at all times during daily duties.
Guaranteed optimal aircraft weight distribution by precisely calculating load sheets for each flight, ensuring safety and fuel efficiency.
Reduced delays and cancellations by proactively identifying potential issues and implementing prompt solutions.
Expedited passenger boarding processes through effective communication with gate agents while maintaining a focus on accuracy and security protocols.
Assisted in minimizing costs by closely monitoring aircraft turnaround times and suggesting improvements when necessary.
Streamlined communication between various departments, fostering a collaborative environment for smooth flight operations.
Managed challenging situations during periods of high-stress operations with poise, ensuring minimal impact on overall performance metrics despite unforeseen circumstances.
Developed strong working relationships with crew members, fostering a sense of teamwork and mutual respect to facilitate smooth operations.
Continuously sought opportunities for professional growth within the aviation industry, attending training sessions and staying current on regulatory updates as required.
Maintained accurate records of all flight operations activities, ensuring easy access to essential information for future reference and auditing purposes.
Contributed to the improvement of on-time performance metrics by consistently prioritizing punctuality in all areas of responsibility.
Coordinated efficient gate changes, keeping relevant parties informed to minimize confusion among passengers and staff members alike.
Provided exceptional customer service during irregular operations, offering assistance to affected passengers with professionalism and empathy.
Maximized efficiency by training new employees on company procedures and best practices.