Emily Crist
Canton,OH
Summary
Proven Ground Operations Agent with a track record of enhancing operational efficiency and security compliance at Southwest Airlines. Skilled in airport security awareness and fostering teamwork, demonstrated through rigorous adherence to FAA and TSA regulations and contributing to a positive team atmosphere. Expert in leveraging organizational skills and attention to detail to ensure smooth and safe ground operations.
Overview
22
22
years of professional experience
Work History
Ground Operations Agent
Southwest Airlines
06.2012 - 09.2024
- Understood FAA, TSA and airport regulations and verified compliance.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Marshaled large and small aircraft to and from parking areas, ramps and airfields.
- Safeguarded airport security regulations compliance through strict adherence to guidelines during all ground operations tasks.
- Contributed to a positive working atmosphere among colleagues through effective communication skills and teamwork initiatives.
Ground Operations Agent
AirTran Airways
11.2004 - 06.2012
- Understood FAA, TSA and airport regulations and verified compliance.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Marshaled large and small aircraft to and from parking areas, ramps and airfields.
- Expedited passenger boarding process by accurately validating travel documents and efficiently managing gate queues.
- Utilized advanced technology tools to monitor flight schedules and proactively address potential disruptions or delays.
- Contributed to on-time departures by efficiently managing the loading and unloading of baggage, cargo, and mail.
Sales Associate
Bed, Bath & Beyond
11.2002 - 11.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
High School Diploma -
GlenOak High School
Canton06.2001
Skills
- Airport security awareness
- Passenger Assistance
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
Timeline
Ground Operations Agent
Southwest Airlines
06.2012 - 09.2024
Ground Operations Agent
AirTran Airways
11.2004 - 06.2012
Sales Associate
Bed, Bath & Beyond
11.2002 - 11.2004
High School Diploma -
GlenOak High School
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