Alejandro Zappa-Gonzales
Loveland,CO
Summary
Highly driven with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Consultant
Canvas Credit Union
01.2024 - Current
- Developed and maintained strong relationships with customers by providing excellent customer service.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
- Processed personal and business new accounts, loan applications and reviewed credit reports for accuracy. Followed up and maintained rapport with members.
Member Service Specialist
Envista Credit Union
05.2019 - 11.2023
- Assist members with their Credit Union needs; explain services, sets up new accounts, and respond to daily member request.
- Cross-sold products such as credit cards, loans, accounts, and investments services.
- Set up and completed loan submission. Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
Education
Bachelor of Science - Exercise Science
University of Kansas
Lawrence, KS05-2023
Associate of Science -
Highland Community College
Highland, KS05-2019
Skills
- Customer service
- Attention to detail/organization
- Problem solving
- Initiative
- Planning and execution
- Developing customer relationships
Certification
- NMLS License
- Colorado Notary Public
Timeline
Business Consultant
Canvas Credit Union
01.2024 - Current
Member Service Specialist
Envista Credit Union
05.2019 - 11.2023
- NMLS License
- Colorado Notary Public
Bachelor of Science - Exercise Science
University of Kansas
Associate of Science -
Highland Community College
Similar Profiles
Alexa GanglAlexa Gangl
Consultant at Canvas Credit Union, formally Public Service Credit UnionConsultant at Canvas Credit Union, formally Public Service Credit Union
Elda HernandezElda Hernandez
Consultant at Canvas Credit UnionConsultant at Canvas Credit Union
Stephen LyttleStephen Lyttle
Mortgage Loan Originator at Canvas Credit UnionMortgage Loan Originator at Canvas Credit Union