Alejandro Zepeda
706 Park Place Apt# 6 Escondido ,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Subway, Sandwich Artist
Fast Food Service
Escondido, United States
12.2018 - 08.2020
- Greeted guests, promoted specials and took orders.
- Answered questions about store policies and addressed customer concerns.
- Assist customers in making custom sandwiches
- Cashier duties
- Bus tables and clean the restaurant
- prep meat and cheese
- Cut veggies
- Dishes
Subway Manager
Fast Food Management
Escondido, United States
10.2019 - 08.2020
- Trainer
- Inventory
- Cash in duty
- Restock supplies
- Deposits
- Monitored expenditures to mitigate risk of overages.
- Evaluated suppliers to maintain cost controls and improve operations.
Valley Thrift Store
Cashier Customer Service
Escondido, United States
10.2020 - 01.2022
- Cashier
- Restock
- cleaning
- Customer Service
- Completed point of sale opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed inventory control, cash control and store opening and closing procedures.
Shell
Gas Station
Escondido, United States
01.2022 - Current
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Checked and pulled defective or expired products from shelves.
- Answered customer questions and provided detailed product information.
- Maintained inventory and ordered new supplies to meet expected needs
- Cleaning
- Restocking
- Customer Service
- Cashier
Education
High School Diploma -
Escondido High School
Escondido, CA 08.2014 - 06.2018
Associate of Applied Science - Dental Assisting
Palomar College
San Marcos, CA 08.2018 - Current
Skills
- Bilingual – Spanish and English
Timeline
Shell
Gas Station
01.2022 - Current
Valley Thrift Store
Cashier Customer Service
10.2020 - 01.2022
Subway Manager
Fast Food Management
10.2019 - 08.2020
Subway, Sandwich Artist
Fast Food Service
12.2018 - 08.2020
Associate of Applied Science - Dental Assisting
Palomar College
08.2018 - Current
High School Diploma -
Escondido High School
08.2014 - 06.2018
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