Jocelyn Lopez
Tustin,CA
Summary
Detail-oriented Food Service Professional experienced in high-volume environments. Delivered exceptional customer service and quality food through effective communication, time management, and multitasking. Bilingual in Spanish and English, fostering positive interactions and adapting to diverse customer needs.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Santa Ana, California
2022.08 - Current
- Prepared sandwiches according to customer specifications and company standards.
- Monitored ingredient levels and restocked supplies promptly to meet customer demand.
- Assisted customers with purchases and inquiries, delivering friendly and efficient service.
- Maintained cleanliness and organization of workstations throughout shifts.
- Operated kitchen equipment safely, including slicers, ovens, and toasters.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Followed food safety guidelines to maintain high standards of hygiene and quality.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Assisted team members during peak hours when necessary.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Greeted customers and provided product knowledge.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Verified orders and bagged items for easy transport.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Informed customers of regular deals or monthly specials to upsell orders.
- Trimmed meats and cheeses for sandwiches as needed.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Directed patrons to restrooms and other amenities within facility.
Education
Associate of Science - Biology
Santiago Canyon College
Orange, CA 2023.08 - 2026.07
Foothill High School
North Santa Ana, CASkills
Detail-oriented Food Service Professional experienced in high-volume environments Delivered exceptional customer service and quality food through effective communication, time management, and multitasking Bilingual in Spanish and English, fostering positive interactions and adapting to diverse customer needs
Detail-oriented Food Service Professional experienced in high-volume environments Delivered exceptional customer service and quality food through effective communication, time management, and multitasking Bilingual in Spanish and English, fostering positive interactions and adapting to diverse customer needs
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Associate of Science - Biology
Santiago Canyon College
2023.08 - 2026.07
Sandwich Artist
SUBWAY®Restaurants
2022.08 - Current
Foothill High School