Alejandro Aaron Rodriguez
Customer Success Manager
San Jose,CA
Summary
Highly motivated Customer Success Manager bringing 17 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Educator
Morgan Hill Unified School District
Morgan Hill, CA
08.2010 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Received and processed stock into inventory management system.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Coordinated large customer events with key stakeholders.
- Created and delivered high-impact presentations using multiple technology platforms.
- Documented various data points with extreme accuracy for strict compliance records
- Built smooth and productive working relations positively impacting department operations.
- Observed, coached and mentored department staff.
Education
Bachelor of Science - Movement And Sports Science
University of La Verne
La Verne, CA 08.2000 - 06.2004
Teaching Credential - Secondary Education
University of La Verne
La Verne, CA 09.2004 - 06.2006
Skills
Creative problem solving
Timeline
Educator
Morgan Hill Unified School District
08.2010 - Current
Teaching Credential - Secondary Education
University of La Verne
09.2004 - 06.2006
Bachelor of Science - Movement And Sports Science
University of La Verne
08.2000 - 06.2004
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