Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
ALEJANDRO FOLGUERAS

ALEJANDRO FOLGUERAS

Hialeah,United States

Summary

Dynamic Incident Manager with a proven track record in effective problem-solving and decision-making. Expertise in analytics and troubleshooting, combined with strong leadership skills to guide resolution teams toward successful outcomes. Committed to fostering collaboration and enhancing operational efficiency, ensuring swift and effective incident responses. Passionate about leveraging analytical skills to improve incident management strategies and deliver exceptional service quality.

Overview

3
3
years of professional experience
1
1
Certification

Work History

TechSec Incident Manager

Kaseya
01.2024 - Current
  • Developed highly effective incident response team and trained extensively in preparation for possible events.
  • Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
  • Assessed incident priority based upon impact to business and escalated issues as necessary.
  • Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
  • Organized and detail-oriented with a strong work ethic.

Customer Support Engineer L2

Kaseya
05.2023 - 01.2024
  • Cloud infrastructure monitoring with Zabbix
  • Leverage the use of Transact-SQL to view, modify data, and run SQL Traces
  • To find points of failure of functionality
  • Spearheaded SaaS server performance issues investigations and
  • Collaborated closely with OPS team to successfully resolve identified problems.

Customer Support Engineer

Kaseya
08.2022 - 05.2023
  • Troubleshooting and repair of the Kaseya SaaS VSA (functionality, install issues, patch issues)
  • Build automation using Agent Procedures, Bash, Window Powershell, Visual Basic Scripting, etc.
  • Discover users and endpoints through the use of NMAP, LDAP, and Active Directory and automate the deployment of Agents
  • Windows Server troubleshooting, diagnostics, and repair in critical production environments
  • MSSQL database installation, diagnostics, maintenance, and repair (finding database bottlenecks, investigating read/write issues, completing backups, deadlock tracing & query timeout tracing utilizing SQL Server Profiler, reindexing, creation & execution of automated maintenance jobs, rebuilding connection strings and resolving database user issues, etc.)
  • Troubleshooting and repair of IIS, ASP.NET & MSMQ (app pools, worker processes, etc.)
  • Resolution and documentation of further in-depth cases progressed by Level 1 engineers
  • Patch testing and active work with DBA and development teams to find resolutions to issues
  • Creation of customized & automated solutions; being a critical escalation point of contact
  • Resolution of application and database server outage cases, providing root causes analyses

Education

Bootcamp - Cybersecurity/Networking/Cloud

University of Miami
Miami, FL
01.2022

Associate of Science - Nursing Education

Miami Dade College
Miami, FL
08.2019

Skills

  • Network traffic analysis
  • Experienced in Python programming
  • Security incident Management
  • Microsoft security expertise
  • Networking
  • Cloud Security
  • Cybersecurity technologies
  • Team engagement
  • Technical troubleshooting
  • Remediation planning
  • Effective communication

Certification

  • BTL1
  • Security +

Languages

Spanish
Native or Bilingual

Timeline

TechSec Incident Manager

Kaseya
01.2024 - Current

Customer Support Engineer L2

Kaseya
05.2023 - 01.2024

Customer Support Engineer

Kaseya
08.2022 - 05.2023

Bootcamp - Cybersecurity/Networking/Cloud

University of Miami

Associate of Science - Nursing Education

Miami Dade College

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