Javier Alejandro Iribe Hernandez
Tijuana,Baja California
Summary
Developed strong organizational and analytical skills in fast-paced operational environment, looking to transition into new field. Proven ability to streamline processes and enhance efficiency through data-driven decision-making. Seeking to leverage these transferrable skills to make meaningful impact in new role.
Overview
3
3
years of professional experience
Work History
Insurance Operations Associate III DMI
Integon Service Co.
04.2024 - Current
- Conduct database searches for corresponding loans using various software systems.
- Update system of record as required to ensure accuracy, completeness of database information and compliance with regulatory requirements.
- Met productivity standards increasing overall's team productivity rate.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Insurance Operations Associate II
Integon Services Co.
08.2023 - 04.2024
- Process insurance-related documentation queues by locating loans and matching to excepted data by following established procedures to review captured documentation.
- Process assigned insurance-related documentation queues quickly and accurately to meet department quality and productivity standards.
- Achieved a quality of 100% by correctly processing insurance documents.
Customer Service Agent
E-Hound Media
01.2023 - 08.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Bilingual Trainer For Medical Referrals
Outpatient Call Solutions S De RL De CV
11.2021 - 07.2022
- Design, develop, and deliver online and in-person training for new employees.
- Mentored an average of 6 new agents every two week, resulting in stronger staff development and increased productivity.
- Track employee processes and effectiveness of training initiatives to identify additional training opportunities and develop programs to fill gaps.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Reduced 90% of outstanding referrals for each sub-department with the material provided.
Customer Support Technician
Telvista
07.2021 - 10.2021
- Provided exceptional support with comprehensive troubleshooting guides, empowering customers to resolve minor issues independently.
- Reduced call wait times by efficiently prioritizing support tickets and utilizing time management skills.
- Collaborated with team members to increase overall productivity and deliver exceptional support service.
Education
Licenciatura - Gastronomy
Instituto De Gastronomía De Baja California
Tijuana01.2019
High School Diploma -
Universidad De Las Californias Internacional
Tijuana, Baja California07-2016
Skills
- Customer service
- Deadline management
- Interpersonal and written communication
- Team support
- Public speaking
- Planning and coordination
- Group and individual instruction
- Process improvements
- Workload prioritization
- Proficient in Microsoft Office and G-Suite
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Operations Associate III DMI
Integon Service Co.
04.2024 - Current
Insurance Operations Associate II
Integon Services Co.
08.2023 - 04.2024
Customer Service Agent
E-Hound Media
01.2023 - 08.2023
Bilingual Trainer For Medical Referrals
Outpatient Call Solutions S De RL De CV
11.2021 - 07.2022
Customer Support Technician
Telvista
07.2021 - 10.2021
Licenciatura - Gastronomy
Instituto De Gastronomía De Baja California
High School Diploma -
Universidad De Las Californias Internacional
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