Alejandro Torres
Windows Systems Engineer
New York,NY
Summary
Forward-thinking Windows System Engineer offering more than 14 years of experience working in fast-paced environments. 5+ years working with Windows Server environments. Self-motivated professional with ability to quickly master new technology to drive process improvements. Strong team player with excellent communication and collaborative abilities and understanding of SLA's and business requirements. Work with companies to manage Microsoft technology such as Window Server, Azure, Office365, Cisco Amp, ESET Antivirus, Used scripting languages to deploy systems and present data in more human readable forms. Expertise in planning, installing and maintaining large-scale systems and infrastructures. Proven leader with success in building strong teams.
Overview
14
14
years of professional experience
Work History
Windows Systems Engineer
Mashreq Bank
New York, NY
7 2023 - Current
- Worked on Windows Server, Vmware, Veritas Backup, Backup Exec, Office 365, Active Directory, DHCP, DNS, Group Policy.
- Used Powershell for BAU and environment management and patching.
- Recommended system modifications to improve efficiency, reliability and performance.
- Participated in new VMware rollout and DC Migration.
- Collaborated with cross-functional teams to deliver high-quality integration solutions on time and within budget constraints.
- Monitored and Managed servers on Azure.
- Deployed VMs to Azure test lab
- Managed SAAS vendor relationships for hardware procurement, maintenance contracts, and software licensing agreements and architecture requirements.
- Collaborated with INFOSEC and Audit teams, to ensure compliance with industry regulations such as SOX, FFIEC, PART 500.
- Facilitated seamless migration of Windows 10 LTSC to new version on 400 workstations with no interruption to BAU.
- Provided exceptional support for end-users, resolving hardware and software-related problems.
- Streamlined IT operations, consolidating servers through virtualization technologies like VMware, Azure
Windows Systems Engineer
MIZUHO BANK AMERICAS
New York, NY
06.2020 - 07.2023
- Leveraged PowerShell scripting to automate processes and BAU tasks, resulting in reduction of 30%-50% in time to resolve KPI.
- Managed Microsoft Servers, RDS, Active Directory, GPO, AD DNS, IIS
- Deployed and built Virtual Machines on Microsoft Azure using Terraform and Powershell and Azure Gui.
- Managed endpoint applications such as Cisco Amp, Office 365
- Collaborated with cross-functional teams to manage and support critical applications including Active Directory, DHCP, DNS, OpsRamp, VMware, ensuring high availability, performance, and security.
- ITIL-Based Practices and Procedures
- Coordinated with vendors to resolve hardware/software issues
- Upgraded and Built new Citrix, Xenapp environment and Migrated users and Applications to new environment.
- Used WSUS and BigFix for patch management.
- Use IPAM systems such as Bluecat and Windows DNS and coordinated with network team for firewall changes and vlan changes on network equipment such as Cisco and Fortinet.
Windows Systems Engineer
IPsoft, Inc
New York, NY
05.2017 - 06.2020
- Windows System Engineer, managing aspects of AD, Users, Shares, DHCP, Networking, O365.
- Work on multiple clients with various environment configurations for AD, VMware.
- ITIL based processes created and followed to resolve requests using Service Now and Remedy and Jira.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Leveraged Automation engineering to develop more efficient processes using Powershell, Python, IPcenter, VMware, Windows Server, AD.
- Designed, implemented, streamlined processes for onboarding new clients, resulting in 30% reduced effort required to onboard each new client.
- Built and maintained network infrastructure consisting of Windows Server, Vmware, Azure products.
- While automating and building solutions to clients also developed runbooks for level 1 and 2 to follow to remediate issues reducing time to resolve.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Configured in house system based on Nagios to monitor client infrastructure.
Systems Engineer II
Digital Edge, Telehouse America
New York, NY
05.2016 - 05.2017
- Provide technical support for clients such as March of Dimes, US BANK, Ajinomoto, KDDI, Sumitomo, Windows server environments.
- Install and configure VMware ESXi host servers and create virtual servers.
- Migrate Physical Linux/Windows Servers to Virtual VMware Servers.
- Implement and maintain ISCSI between NetAPP SAN and Windows Server 2008 and Windows Server 2012.
- Monitor services and respond to critical alerts and tickets regarding production systems including MSSQL, Windows Servers, Active Directory, Exchange, Linux Systems.
- Manage Exchange Servers to manage users accounts and high availability and exchange server configuration using both exchange control panel and exchange management shell.
- Python: Automate tasks to generate HTML and edit Excel documents.
- Patched Servers with Shavlik Ivanti for Windows patching.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
Supervisor of Datacenter Operations
DataVerge
New York, NY
01.2013 - 05.2016
- Managed team of 7 system engineers in datacenter operations.
- Lead effort to build Hyper-V Windows server cloud to service 100 virtual servers in SIP environments with pfSense firewalls.
- Introduced pfSense firewalls for client looking for enhanced security while evaluating scope of IT requirements and budget.
- Lead effort to enhance and upgrade SNMP monitoring for collocated clients.
- Helped clients evaluate and proposed solutions for Windows Server, VMware, Hyper-V, Active Directory, Exchange.
- Helped clients evaluate solutions for HA, DR scenarios using, Veeam, Windows server backup, FTP, SCP.
- Created runbook on wiki and trained staff how to use runbooks.
- Conducted regular scrum meetings and check-ins to ensure everyone was on track and addressed issues.
- Developed IT strategy for deployment with input from developers across various IT backgrounds, including Windows, Linux, DBA.
Systems Engineer
DataVerge
New York, NY
01.2011 - 01.2013
- Maintained Datacenter SLA's and Operations.
- Deployed, Monitored, and Managed Windows Servers, Vmware ESXi hosts, Linux Servers.
- Implement and built Active Directory and Exchange and Vmware according to client needs.
- Managed ticketing system with average of 50-100 incoming calls, emails, faxes per day from customers.
- Worked on disaster recovery solutions for clients, with Veeam, and SFTP,FTP,SCP solutions.
- Migrated physical servers to virtual servers.
- Wrote script that does SNMP lookup and presents results in HTML/CSS website.
- Wrote scripts to automate creation of virtual machines in VMware.
- SNMP: Monitored server hardware infrastructure for temperature, raid and raid battery failures, network, and services status.
- Participated in all phases of system development life cycle, from requirements analysis through system implementation.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
Lead Platform Engineer
Fulcrum (Mastercard)
New York, New York
06.2024 - Current
- Spearheaded migration efforts to cloud-based infrastructure, resulting in improved scalability and cost savings.
- Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, software and services on AWS platform.
- Managed Active Directory on Prem and On Cloud
- Configured AWS Patch Manager and Built WSUS servers to patch 800+ Windows servers. Patch manager also leveraged to patch Linux.
- Participated in Architectural calls to Migrate 126 servers to AWS Cloud Infrastructure.
- Built MS Failover clusters for DB teams in AWS.
- Built FSX storage to be used with SFTP AND MS SQL servers.
- Worked on Backups and Resiliency plans. Configuring backups for AWS services cross region.
- Automated AWS state manager to keep EC2 instances in correct state.
- Installed and configured Cloud Watch Agents in AWS for monitoring EC2 Metrics.
- Worked with IAC team to correctly configure EC2's and Security Groups in AWS. Testing network traffic and using wireshark and AWS Network Analyzer to troubleshoot network communication issues.
Education
Some College (No Degree) - B.S. Computer Science
05.2001 -
Skills
Microsoft Windows Server, Active Directory, Powershell
Additional Information
U.S. Citizen
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