Alek Diaz-Osuna
El Cajon,California
Summary
Results-driven professional experienced in managing high-volume front-of-house operations. Skilled in communication, data analysis, and Microsoft Excel, driving process improvements and enhancing customer service. Strong work ethic and adaptability enable effective work in independent settings while mastering new skills rapidly.
Overview
3
3
years of professional experience
Work History
Team Shift lead
Chick-fil-A
La Mesa, California
12.2023 - Current
- Directed front-of-house operations during high-volume shifts by coordinating staff and updating coverage to meet customer demand.
- Developed team members through training on procedures, technology, and customer service, providing feedback to enhance performance.
- Collaborated with leadership and team members to streamline processes and uphold performance standards.
- Managed inventory levels and organized stock for efficient access.
- Counted inventory, resolved discrepancies, and completed paperwork to keep the system accurate and current.
Education
Associate of Science - Business Administration And Management
Grossmont College
El Cajon, CA08-2026
Bachelor of Science - Management Information Systems
San Diego State University
San Diego, CA09-2026
Skills
- Inventory management
- Project management
- Team management
- Data management
- Microsoft Excel
- Data analysis
- Customer service
- Communication skills
Timeline
Team Shift lead
Chick-fil-A
12.2023 - Current
Associate of Science - Business Administration And Management
Grossmont College
Bachelor of Science - Management Information Systems
San Diego State University