Alek Harvey
Grand Prairie,TX
Summary
Dedicated IT Support Technician with four years of hands-on experience delivering comprehensive technical support, troubleshooting, and maintenance for diverse hardware and software systems. Skilled in diagnosing and resolving technical issues, performing routine equipment maintenance, and providing exceptional on-site service to end-users. Currently pursuing a business degree to enhance strategic and leadership capabilities, aiming to bridge technical proficiency with business operations. Proven ability to minimize downtime and maximize operational efficiency through effective problem-solving and management of IT infrastructure, including printers, computers, and multifunction devices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Service Technician
Xerox
09.2024 - Current
- Perform preventative maintenance and repairs on Xerox multifunction devices.
- Diagnose and resolve hardware, firmware, and network-related issues.
- Replace components including fusers, rollers, drums, and toner systems.
- Provide on-site technical support and customer training.
- Manage service inventory and complete detailed service documentation.
- Conduct final system testing to ensure performance standards are met.
IT Technician/Application Support Technician
Mint Dentistry
08.2021 - 09.2024
- Provided IT support across corporate and multi-site clinic environments, troubleshooting hardware, software, and network issues.
- Installed and configured desktops, laptops, printers, conferencing systems, and clinical technology.
- Led IT setup for new office locations, including infrastructure deployment and system configuration.
- Managed Active Directory accounts, user onboarding/offboarding, and access control.
- Delivered remote and on-site help desk support, ensuring minimal downtime for clinical operations.
- Supported dental software systems and digital imaging tools.
- Maintained asset inventory, software licensing compliance, and equipment lifecycle management.
- Created technical documentation and user training materials to improve system adoption and efficiency.
Education
High School Diploma - Information Technology Security Administration
MyComputerCareer
Raleigh, NC09-2021
Skills
- PC Hardware & OS Systems
- Hardware Installation and Configuration
- Troubleshooting and Diagnostics
- Remote Support & Diagnostics
- End user Support
Certification
Certifications Earned: MTA Security, Linux Essentials, MTA Networking
CORE COMPETENCIES
- Analyze technical issues, identify root causes, and implement effective solutions.
- Troubleshoot and resolve software application and system problems.
- Install, configure, and support office IT infrastructure and equipment.
- Deploy, maintain, and manage desktop/client and server operating systems.
- Implement device security, mobility solutions, and cloud-based services.
- Install and configure operating systems and business software applications.
- Support Windows environments (Windows 7 and Windows 10).
- Deliver remote and phone-based technical support while guiding users on application usage.
Timeline
Field Service Technician
Xerox
09.2024 - Current
IT Technician/Application Support Technician
Mint Dentistry
08.2021 - 09.2024
High School Diploma - Information Technology Security Administration
MyComputerCareer