Keyari Brooks
Durham,NC
Summary
Entry level IT professional who desires to use hands to resolve technical issues with computer/laptop maintenance service, repair, and upgrades. Ability to troubleshoot and perform various installations for LAN and WAN networks. Exposure to Active Directory and various Operating Systems.
Overview
12
12
years of professional experience
Work History
Staff Caterer
ATP Catering Services
Durham, NC
02.2013 - Current
- Provide customer service via telecommunication media ensuring accuracy and satisfaction
- Demonstrated ability to lead team at off site events and parties for the catering department
Customer Service Representative
MCI Communications
Iowa City, Iowa
03.2024 - 11.2024
- Schedule health appointments for clients
- Schedule/reschedule appointments
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Customer Service Representative
Transworld Systems Inc.
Atlanta, Georgia
02.2021 - 10.2023
- Take client payments over the phone/computer
- Assist customers with account details.
- Schedule service for customers.
Cyber Security Analysis Internship
Citrix
Research Triangle Park, NC
05.2019 - 08.2019
- Monitored computer for security issues
- Investigated security breaches and other cyber security incidents
- Examined current IT security trends and news
- Assisted security team to perform test and uncover network vulnerabilities
Software Intern
IBM
Research Triangle Park, NC
01.2019 - 03.2019
- Documented and tested new software applications
- Accessed new application ideas
- Developed applications for coding and programing
- Interviewed beta testers
Education
Cyber Security Specialist Certificate -
MyComputerCareer
Raleigh, NC10.2020
Information Technology System Administrator Certificate -
MyComputerCareer
Raleigh, NC10.2018
Skills
- PC Hardware & OS Systems
- OSI Model
- Routers & Switches
- Ethernet
- LAN / WAN
- Internetworking
- Network & Design
- TCP / IP
- Telecommunications
Appliedtraining
- Demonstrate capability and capacity of integration and implementation of various networking setups
- Knowledge in installing and configuring services of Device Configurations
- Hands-on skills in installing, maintaining, and managing desktop/client and server operating systems
- Knowledge of Basic and Advanced device security, device mobility, and cloud services
- Exposure in installing operating systems and softwares
- Learned about multiple operating systems
- Utilized tools like, Command line, Ping, Tracert, Personal Firewall, Networking Settings, and Control Panel
Timeline
Customer Service Representative
MCI Communications
03.2024 - 11.2024
Customer Service Representative
Transworld Systems Inc.
02.2021 - 10.2023
Cyber Security Analysis Internship
Citrix
05.2019 - 08.2019
Software Intern
IBM
01.2019 - 03.2019
Staff Caterer
ATP Catering Services
02.2013 - Current
Cyber Security Specialist Certificate -
MyComputerCareer
Information Technology System Administrator Certificate -
MyComputerCareer