Shukare Korsa
ASHBURN,VA
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Skills
- Ticketing Systems
- ServiceNow
- Technical Documentation
- Troubleshooting hardware/software
- VPN Configuration
- DHCP
- TCP/IP
- LAN/WAN
- Email configuration
- Data backup
- Cable installation and testing
- OS installation
- PC repair
- Asset Management
- Printer Installation/Troubleshooting
Summary
Detail-oriented IT Support professional skilled in troubleshooting hardware, software, and network issues across various end-user environments. Manages help desk tickets efficiently, supports onboarding, and ensures system uptime through proactive maintenance. Holds CompTIA A+ and Google IT Support Professional certifications, ready to enhance IT operations with technical expertise and effective problem-solving.
Work History
IT Support Staff (Contract)
Sonia Gutierrez Campus
Washington
05.2025 - 04.2026
- Provided first-level technical support and troubleshooting for end-user equipment including laptops, printers, monitors, docking stations, peripherals, and mobile devices.
- Facilitated new employee onboarding and offboarding processes, ensuring timely equipment preparation, setup, collection, and inventory updates.
- Managed help desk tickets by creating, updating, and closing them while maintaining clear and accurate documentation of issues and resolutions.
- Supported Microsoft Intune device enrollment and assisted with basic device management tasks, enhancing overall device readiness.
- Assisted with the setup and troubleshooting of audiovisual equipment in conference rooms for meetings and presentations.
Pharmacy Technician
CVS
Washington
05.2024 - 05.2025
- Maintained 100% data accuracy within pharmacy management systems while processing over 150 prescriptions daily, resulting in zero compliance violations.
- Operated Point of Sale (POS) systems and inventory management software, troubleshooting technical issues to maintain seamless customer service.
- Entered and verified patient information in database systems with meticulous attention to detail and urgency, ensuring data integrity.
- Provided exceptional customer service via email, phone, and in-person, resolving inquiries efficiently while adhering to privacy protocols.
Enrollment Operations Specialist (Contract)
GT Independence
Silver Spring
03.2024 - 05.2024
- Administered DocuSign accounts and document management systems for employees, achieving full compliance with audit standards.
- Oversaw employee and client records across multiple databases, ensuring data integrity and streamlining record-keeping procedures.
- Partnered with cross-functional teams to resolve payroll system issues, reducing out-of-cycle payments by 30% through proactive problem-solving.
- Provided technical support to internal and external stakeholders via phone and email, documenting processes to improve operational efficiency.
IT Support Staff (Contract)
Carlos Rosario Public Charter School
Washington
03.2023 - 11.2023
- Addressed and resolved technical support tickets weekly with a 95% first-call resolution rate, supporting end-users across both Windows and macOS environments.
- Ensured 99.5% system uptime through proactive hardware and software maintenance, vigilant monitoring, and preventative troubleshooting.
- Deployed and configured over 40 workstations for new students and staff, including operating system installation, domain joining, and software provisioning.
- Documented network connectivity issues and system conflicts in ticketing systems, creating knowledge base articles that enhanced resolution efficiency by 25%.
- Maintained infrastructure through Active Directory user management, printer installation, and security updates, supporting overall system reliability.
IT Support Specialist (Contract)
Casa de Maryland
Rockville
02.2023 - 03.2023
- Resolved an average of 35+ hardware and software issues weekly, maintaining 98% system uptime across multi-site environments supporting over 150 users.
- Managed system deployments and network maintenance, configuring DNS/DHCP and setting up email clients to optimize performance.
- Managed system deployments and network maintenance, including DNS/DHCP configuration and email client setup, to ensure consistent performance.
- Minimized operational disruptions by responding rapidly to incidents and troubleshooting hardware failures, software conflicts, and connectivity issues.
Customer Service Specialist
Whole Foods Market
Springfield
12.2020 - 01.2023
- Resolved customer inquiries daily, leveraging strong problem-solving and communication skills to enhance customer satisfaction.
- Troubleshot issues with product information systems and POS terminals, ensuring seamless checkout operations and minimizing disruptions.
- Facilitated in-store events and product demonstrations, showcasing the ability to train and educate users on new processes and systems.
- Collaborated with team members to ensure smooth store operations, utilizing strong interpersonal skills to support IT environments.
Sales Associate
Home Depot
Falls Church
04.2020 - 12.2020
- Exceeded sales targets by 15% through effective product knowledge and customer needs assessment, showcasing strong analytical and consultative skills.
- Processed sales transactions with 99.8% accuracy using POS systems, effectively managing payment methods and resolving technical issues.
- Recommended products to customers by utilizing product knowledge databases and inventory management systems to enhance customer satisfaction.
- Collaborated with team to uphold merchandising standards, ensuring attention to detail and consistency in fast-paced environment.
Help Desk Support (Contract)
BG’s International LLC
Washington
06.2019 - 04.2020
- Managed over 30 support requests daily via phone, email, and ticketing system, achieving a 90% customer satisfaction rating and a 2-hour average response time.
- Maintained documentation system for support requests, tracking trends and recurring issues to improve problem-solving.
- Authored 15 knowledge base articles, enabling 35% of users to self-resolve common issues and decreasing ticket volume for basic troubleshooting.
- Assisted in developing user training materials on software applications and troubleshooting, enhancing technical proficiency across the organization.
Education
Bachelor's Degree - Cybersecurity
University of the Potomac
Washington09-2026
Associate's Degree - Information Technology
University of the Potomac
Washington05-2025
Certification
CompTIA A+, Per Scholas, National Capital Region, 02/2026, IBM AI Fundamentals, Remote, 03/2024, Google Cybersecurity and Analyst, Coursera, Remote, 04/2023, Google IT Support Professional, Coursera, Remote, 02/2023, CompTIA IT Fundamentals, Carlos Rosario Public Charter School, Washington, D.C., 05/2022
Languages
English
Timeline
IT Support Staff (Contract)
Sonia Gutierrez Campus
05.2025 - 04.2026
Pharmacy Technician
CVS
05.2024 - 05.2025
Enrollment Operations Specialist (Contract)
GT Independence
03.2024 - 05.2024
IT Support Staff (Contract)
Carlos Rosario Public Charter School
03.2023 - 11.2023
IT Support Specialist (Contract)
Casa de Maryland
02.2023 - 03.2023
Customer Service Specialist
Whole Foods Market
12.2020 - 01.2023
Sales Associate
Home Depot
04.2020 - 12.2020
Help Desk Support (Contract)
BG’s International LLC
06.2019 - 04.2020
Associate's Degree - Information Technology
University of the Potomac
Bachelor's Degree - Cybersecurity
University of the Potomac