Alekhya Kurra
Phoenix,AZ
Summary
AI-forward Salesforce Consultant specializing in intelligent automation, scalable CRM architecture, and data-driven decision-making. Leverage generative AI and predictive analytics to accelerate delivery, enhance user experience, and drive measurable business impact. Leveraging agile methodologies and AI to improve project outcomes and stakeholder engagement. Skilled in developing reports and dashboards that deliver actionable insights for strategic decision-making.
Overview
11
11
years of professional experience
6
6
Certification
Work History
Sr. Salesforce Consultant |AI-Driven Solutions
Fox Corporation
Phoenix, Arizona
08.2020 - Current
- As a Salesforce Consultant operating in an AI-enabled ecosystem, my role has evolved beyond configuration and requirements gathering. I function as a strategic problem solver who integrates AI into the full SDLC lifecycle to drive efficiency, accuracy, and innovation.
- Reduced backlog refinement time by 30% through AI-assisted story drafting and improved production defect resolution time by 40%.
- Leveraged ChatGPT & Copilot to accelerate backlog refinement and root cause analysis
- Implemented AI-powered document parsing using AWS Textract
- Utilized Salesforce Einstein for CRM intelligence and predictive insights.
- Managed data integrity across functional areas, ensuring accurate tracking of campaigns, leads, and opportunities.
- I extensively use AI to convert my raw meeting notes into structured user stories with clear acceptance criteria.
- Utilized Cursor AI to diagnose and remediate issues in existing features, ensuring a smooth and successful production deployment.
- Generate process maps and alternative solution options before refinement sessions.
- Utilized Jira for tracking work units and issues in an Agile environment.
Salesforce Product Owner
Google LLC
Sunnyvale, CA
12.2019 - 08.2020
- Defined and executed product roadmap for Salesforce ecosystem supporting cross-functional business units.
- Translated executive vision into prioritized backlog aligned to OKRs and business KPIs.
- Balanced new feature development, technical debt, and integration enhancements across multiple streams.
- Led roadmap planning across GTM, Finance, and Operations stakeholders.
- Conducted detailed analysis of technical and business requirements for project success.
- Converted business requirements into functional specification documents and process flowcharts, facilitating clear communication and project alignment.
- Developed user security controls and configured sharing settings to ensure secure and appropriate data access management.
- Participated in discovery sessions for Live Agent, email-to-case, and Lightning migration projects.
Senior Salesforce Consultant
Cisco Systems Inc
San Jose, CA
01.2018 - 12.2019
- Completed configuration requests of varying complexity within Salesforce environment.
- Maintained data management, campaigns, leads, and dashboards to ensure operational effectiveness.
- Prepared technical reports and dashboards by analyzing trends using Salesforce dashboards for informed decision-making.
- Increased sprint predictability by implementing structured backlog governance.
- Maintained data integrity using de-duplication and data loading tools to enhance overall data quality.
- Partnered with cross-functional stakeholders to improve administrative processes that support sales activities.
- Analyzed logs, error patterns, and workflow triggers and identified API limit risks.
- Break down system dependencies across MuleSoft, Identity providers, and external apps (downstream and upstream systems).
- Simulate impact analysis before proposing technical changes.
- Gathered user and functional system requirements through workshops, interviews, and storyboards.
Salesforce Consultant / Apttus CLM / CPQ
Cloudely
Sunnyvale, CA
06.2017 - 12.2017
- Gathered user and functional system requirements through workshops and stakeholder collaboration to inform system design.
- Developed AppExchange products tailored to enhance organizational capabilities and meet user needs.
- Worked extensively with Salesforce standard objects, including case management and reports.
- Designed dashboards to monitor case activities effectively.
- Conducted business analysis leveraging Apttus CLM process design and architecture knowledge.
- Created and modified contract templates using Apttus X; established query template agreement protections.
- Utilized X-Author to create clauses and insert templates into the system.
- Configured custom reports and dashboards to deliver actionable insights based on application requirements.
Education
Master’s - Management Information Systems
Marist College
New YorkBachelor’s - Computer Science
GITAM University
IndiaSkills
- Salesforce CRM and clouds
- Reporting and dashboards
- Accelerate root cause analysis
- Process automation
- User access management
- Design automation-first solutions
- Artificial intelligence expertise
- Data migration
- Deployment processes
- Requirement gathering
- Agile methodologies
- Business process analysis
- REST and SOAP APIs
- AI integration
- Salesforce Einstein Analytics / Tableau CRM
Certification
• Certified Salesforce Platform Developer 1
• Certified Salesforce Administrator
• Certified Salesforce Advance Administrator
• Certified Apttus CLM/Quote to Cash
• Certified Salesforce AI Associate
• Certified in Business Analytics
• Certified Salesforce Administrator
• Certified Salesforce Advance Administrator
• Certified Apttus CLM/Quote to Cash
• Certified Salesforce AI Associate
• Certified in Business Analytics
Timeline
Sr. Salesforce Consultant |AI-Driven Solutions
Fox Corporation
08.2020 - Current
Salesforce Product Owner
Google LLC
12.2019 - 08.2020
Senior Salesforce Consultant
Cisco Systems Inc
01.2018 - 12.2019
Salesforce Consultant / Apttus CLM / CPQ
Cloudely
06.2017 - 12.2017
Master’s - Management Information Systems
Marist College
Bachelor’s - Computer Science
GITAM University