Janardhana Reddy Gowkanpalli
Livermore,CA
Summary
Dynamic Senior Salesforce Professional with over 12 years of experience in Salesforce Administration, Development, and Production Support. Proven expertise in Sales Cloud, Service Cloud, CPQ, and seamless integrations, complemented by a strong background in user management, security protocols, and automation. Skilled in optimizing large-scale CRM support environments to enhance operational efficiency and drive business growth. Committed to leveraging technical skills and industry knowledge to deliver innovative solutions that meet organizational objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr Salesforce Developer / Admin
ON24
01.2025 - 01.2026
- Designed and developed Apex classes, batch jobs, and CPQ custom logic to automate billing and contract lifecycle processes
- Configured and managed user roles, profiles, permission sets, and sharing rules to ensure secure data access
- Built Flows (record-triggered & screen), validation rules, and approval processes to streamline contract and billing workflows
- Developed and integrated REST/SOAP APIs with external systems for billing, finance, and data synchronization
- Provided L2/L3 production support, troubleshooting complex issues, performing root cause analysis, and implementing data fixes
- Created custom reports and dashboards for revenue tracking, forecasting, and business insights
- Managed data operations including bulk updates, data cleanup, and data integrity checks using Data Loader and scripts
- Supported UAT, release management, and deployments using Change Sets and CI/CD tools
Sr Salesforce Admin
HPE
01.2024 - 01.2025
- Developed Apex classes, triggers, batch, and asynchronous solutions to support complex business requirements
- Built Lightning Web Components (LWC) and Aura components for enhanced user experience
- Designed and implemented REST/SOAP integrations between Salesforce and external systems
- Configured Flows, validation rules, approval processes, and automation to optimize business workflows
- Managed user roles, profiles, permission sets, and sharing rules to ensure secure access
- Performed data migration, transformation, and bulk operations using Data Loader and APIs
- Ensured data integrity and consistency through scripts and validation mechanisms
- Created and maintained reports and dashboards for business and operational insights
- Conducted code reviews and optimized SOQL/Apex performance for scalability
- Wrote unit tests to maintain high code coverage and deployment readiness
- Managed deployments across environments using Gearset/Copado and Change Sets
- Provided L2/L3 production support, troubleshooting issues and performing root cause analysis
- Supported UAT, release cycles, and post-deployment activities
Sr Salesforce Admin/developer
Sumo Logic
01.2021 - 01.2024
- Implemented Salesforce CPQ (Steelbrick) including product configuration, pricing, discounting, and quote templates
- Developed Apex classes, triggers, Lightning components, and QCP scripts for complex pricing logic
- Managed profiles, roles, permission sets, and sharing rules to ensure secure access
- Configured Flows, Process Builder, validation rules, and page layouts for business automation
- Integrated Salesforce with DocuSign, CLM, ERP systems, and third-party tools
- Built reports and dashboards for pipeline, revenue, and forecasting
- Performed data imports, deduplication, and data governance
- Provided production support (L2/L3), troubleshooting issues, and user training
Salesforce Apttus Developer
Workday
01.2020 - 01.2021
- Developed Apex, Visualforce, and Apttus CPQ customizations for quote-to-cash processes
- Managed CPQ configurations (price lists, pricing rules, product setup, assets)
- Configured approval processes, validation rules, and workflows
- Integrated Salesforce CLM with DocuSign and Adobe Sign for contract lifecycle automation
- Managed user access, security model, and data updates
- Supported UAT, deployments, and business user issues
Sr Salesforce Support Admin
Infoblox
01.2018 - 01.2020
- Developed Apex, triggers, and CPQ enhancements for quote-to-cash lifecycle
- Led team of developers and coordinated delivery with business stakeholders
- Configured users, roles, profiles, sharing rules, and security model
- Built product configurations, pricing rules, renewals, and amendments in CPQ
- Integrated Salesforce with Oracle Fusion and external systems using REST/SOAP via Dell Boomi
- Created reports and dashboards for operational insights
- Provided production support and root cause analysis for critical issues
Salesforce Developer
Kaiser
01.2018 - 01.2018
- Developed Apex classes, triggers, and Visualforce components
- Configured Service Cloud features (Email-to-Case, Web-to-Case, queues, assignment rules)
- Managed users, roles, profiles, and permission sets
- Integrated Salesforce with Oracle PeopleSoft and HCM systems via REST APIs
- Created reports, dashboards, and analytics (Wave Analytics)
- Supported data migration, deployments, and production issues
Salesforce Administrator
Aetna
01.2017 - 01.2017
- Developed Apex, Lightning components, and MuleSoft integrations
- Configured Flows, validation rules, and Service Cloud automation
- Managed user access, profiles, and sharing rules
- Integrated Salesforce with external systems using MuleSoft and REST/SOAP APIs
- Provided production support and handled ServiceNow tickets
Salesforce Lead Consultant
Honeywell
01.2016 - 01.2017
- Led Salesforce Lightning migration from Classic to Lightning Experience
- Developed Aura components, Apex controllers, and dynamic UI solutions
- Configured users, roles, permission sets, validation rules, and workflows
- Managed data migration, sandbox environments, and deployments
- Optimized performance using SOQL/SOSL and dynamic Apex
Salesforce Engineer
VIP Mortgage
01.2016 - 01.2016
- Developed Apex classes, triggers, and Visualforce pages
- Configured custom objects, workflows, validation rules, and approval processes
- Managed user roles, profiles, and sharing rules
- Integrated Salesforce with external systems using REST APIs
- Built reports and dashboards and performed data maintenance
Salesforce Admin/Developer
Hindustan Unilever
01.2015 - 01.2015
- Developed Apex, Aura components, and Lightning applications
- Configured profiles, roles, permission sets, and sharing rules
- Created validation rules, workflows, and automation processes
- Built reports and dashboards for business users
- Maintained data quality and supported deployments
Salesforce Developer
Musqot
01.2014 - 01.2015
- Developed custom Salesforce applications using Apex and Visualforce
- Configured objects, fields, workflows, validation rules, and approval processes
- Managed users, permission sets, and security model
- Built and published managed packages on AppExchange
- Created reports, dashboards, and deployment scripts
Salesforce Consultant
TE Connectivity
01.2013 - 01.2014
- Developed Apex, triggers, and Visualforce pages
- Configured users, roles, profiles, sharing rules, and workflows
- Built reports, dashboards, and service cloud solutions
- Provided production support and resolved service tickets
- Managed data updates and deployments across environments
Education
Master of Science - Computer And Information Sciences
Sri Krishna Devaray Univeristy
Anantapur,India04-2011
Bachelor of Science - Computer And Information Sciences
Sri Krishna Devaray Univeristy
Anantapur,India04-2008
Skills
Salesforce Platform:
Apex (Classes, Triggers, Batch, Queueable, Scheduler), Lightning Web Components (LWC), Aura Components, Visualforce, SOQL, SOSL, Flows (Record-Triggered & Screen Flows), Process Builder, Validation Rules, Approval Processes, Custom Metadata & Settings, Platform Events
Salesforce Clouds & Products:
Sales Cloud, Service Cloud, Revenue Cloud (CPQ & Billing), Salesforce CPQ (Steelbrick), Apttus CPQ, Experience Cloud (Communities), Marketing Cloud (basic), OmniStudio (OmniScripts, DataRaptors, Integration Procedures)
Programming Languages:
Apex, JavaScript, SQL, PL/SQL, Core Java, C, C
CRM Tools:
Salesforcecom, Forcecom Platform
CPQ & Quote-to-Cash:
Product Configuration, Product Rules, Price Rules, Discount Schedules, QCP (Quote Calculator Plugin), MDQ (Multi-Dimensional Quoting), Contracted Pricing, Amendments & Renewals
Integration & Middleware:
REST & SOAP APIs, Dell Boomi, MuleSoft (basic), Salesforce Connect, Named Credentials
Ticketing & Support Tools:
ServiceNow, Jira
Web Technologies:
HTML, XHTML, CSS, JavaScript, XML
Security & Access:
Profiles, Roles, Permission Sets, Sharing Rules, SSO (SAML 20), OAuth, Salesforce Shield (basic), Checkmarx, Burp Suite
Deployment & DevOps Tools:
Change Sets, Gearset, Copado, Jenkins, GitHub, Bitbucket, ANT, VS Code, Eclipse
Data Management Tools:
Data Loader, Salesforce Inspector, Import Wizard, Data Export, Data Quality & Deduplication
Certification
· Salesforce App Builder #17870349
· Salesforce Platform I#17979847
· Salesforce Platform II #18178787
· Salesforce ADM-201 #18964897
· Salesforce CPQ-211 #21402516
· Salesforce Sales cloud # 21673008
· Industries CPQ Developer #3020909
· Salesforce Service Cloud #7482446
· Salesforce JavaScript Developer #7475768
Timeline
Sr Salesforce Developer / Admin
ON24
01.2025 - 01.2026
Sr Salesforce Admin
HPE
01.2024 - 01.2025
Sr Salesforce Admin/developer
Sumo Logic
01.2021 - 01.2024
Salesforce Apttus Developer
Workday
01.2020 - 01.2021
Sr Salesforce Support Admin
Infoblox
01.2018 - 01.2020
Salesforce Developer
Kaiser
01.2018 - 01.2018
Salesforce Administrator
Aetna
01.2017 - 01.2017
Salesforce Lead Consultant
Honeywell
01.2016 - 01.2017
Salesforce Engineer
VIP Mortgage
01.2016 - 01.2016
Salesforce Admin/Developer
Hindustan Unilever
01.2015 - 01.2015
Salesforce Developer
Musqot
01.2014 - 01.2015
Salesforce Consultant
TE Connectivity
01.2013 - 01.2014
Master of Science - Computer And Information Sciences
Sri Krishna Devaray Univeristy
Bachelor of Science - Computer And Information Sciences
Sri Krishna Devaray Univeristy