Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alekhya Ravula

San Jose,CA

Summary

  • Salesforce Development & Architecture: With over 10 years of hands-on experience in Salesforce Development, Customization, Integration, Support and delivered tailored solutions aligning with business objectives.
  • Integration Expertise: Experienced in seamlessly integrating Salesforce with diverse systems, leveraging RESTful and SOAP APIs.
  • Technical Training & Documentation: Maintained documentation of system architecture, custom development, processes and trained internal stakeholders.
  • Problem Solving: Analyzed complex requirements, troubleshooted issues and optimized system performance for enhanced efficiency.
  • Extensive experience developing advanced Apex, Lightning Web Components, complex triggers, Visualforce pages, SOQL, scheduled batch jobs, SOAP/REST Integrations and declarative tools like Process Builders, Flows, Validations.
  • Been part of end-to-end implementations, collaborating with cross-functional teams demonstrated functionality to stakeholders and actively participated in architecture discussions.
  • Followed coding standards, governor limits, best practices and participated in code reviews.
  • Written and performed unit tests and deployed code changes to various sandboxes accordingly.
  • Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
  • Familiarity with Salesforce Einstein Copilot, Einstein Generative AI, customize Prompt Templates using Prompt Builder with different LLMs.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sr. Salesforce Developer

Brillio LLC
10.2014 - Current
  • Client : Leafhome
  • Developed custom solutions and extensions for Salesforce Field Service Lightning (FSL) platform using Apex, Lightning Components and Flows to meet specific business requirements and enhance field service operations.
  • Worked closely with stakeholders and end-users to gather feedback, iterate on solutions and drive continuous improvement in FSL implementations.
  • Collaborated with Stakeholders and business analysts to gather requirements; designed solutions and developed to ensure successful delivery on time.
  • Client: Toast
  • Refactored code for Leads, Quotes, Campaigns to overcome the process time out errors caused by Process builders by moving it to Flows and APEX and retire Process builders.
  • Implemented batch classes to calculate the Assets based on Upsell, Downsell, Rebooked and Churned quotes.
  • Migrated integration users to Salesforce Integration license from Salesforce license to reduce the user license cost.
  • Worked on Salesforce CPQ functionality such as Opportunities, Product configurations, Product Rules, Price Rules, Quotes, Orders and Contracts.
  • Collaborated with Cross-functional teams to integrate Salesforce with other enterprise solutions, enhancing system interoperability
  • Client: Pinterest
  • Worked on End-to-End implementation of Headcount Employee Project where we read data from Workday every day and process Headcount and Team Member records accordingly using APEX and built Lightning components.
  • Worked on Business Account Transition project where based on the Team an Account is assigned to a certain rep based on round robin logic not exceeding the limit of assignment per week.
  • Worked on Team Member Check project where we display the Team Member records that have incorrect data on them so the users can get them corrected either in Workday or in SFDC based on the where it was wrongly entered or updated.
  • Authored extensive documentation on system architecture and development processes, ensuring maintenance and scalability.
  • Client: Palo Alto Networks
  • Refactored entire case lifecycle flow for all products based on Entitlement Id’s,
  • Streamlined data migration and enhanced the case flow to accommodate new products like Prisma Cloud, Demisto, Cortex XDR/XSOAR on tight timelines.
  • Worked on making the translated Knowledge Articles and having the description for the articles available for SEO.
  • Client: Sunpower
  • Developed and implemented Salesforce solutions using Apex, Triggers, Visualforce, JavaScript, REST web services, Aura Framework and LWC.
  • Built rich user experiences with custom Lightning components.
  • Created and managed custom reports/dashboards, complex workflow rules, process builders.
  • Participated in business requirement and architecture discussions to understand and develop the features accordingly.
  • Client: Adaptive Insights
  • Developed real-time dashboards and reports in Salesforce to optimize marketing campaigns, resulting in a 20% increase in lead generation over six months.
  • Worked on configuration and customization of Salesforce CPQ to fit in the business requirements.
  • Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual sharing to implement Record-based sharing.
  • Used SOQL statements within the custom controllers, extensions and triggers properly to avoid Governor Limits.
  • Designed several types of Email templates for auto response to customers.
  • Client: Splunk
  • Presented POC for sales functionality using Lightning.
  • Assisted in developing Project Scope, Business Requirements and Functional Requirements with internal team.
  • Assessed content needs and content tagging for Callidus Enablement project. Identified Coaching page requirements for Callidus Coaching project.
  • Handled configurations required - Content categorization, Role-based, Hierarchy configuration, Coaching page configuration, technical configuration.
  • Built Metrics and competency definition and categorization rules.
  • Created comprehensive user guides and training materials and business know-how on Organization’s Plans, interfaces, reports, business processes, and produce administration activities to Callidus team members, Served as liaison to other business resources in other areas of the organization.
  • Client: Yellow Pages
  • Refactored entire trigger code into organized Trigger Framework with Helper and Handler classes.
  • Implemented Subscription module of the Cortes project. Used Macros Browser in console applications.
  • Developed batch interfaces and processes to integrate Salesforce.com with other external systems.
  • Worked with Apex Scheduler to invoke Apex classes at regular intervals.
  • Created Visual Force pages that could be rendered as PDF’s, built dashboard components, and define email templates.
  • Designed and modified Approval processes and created Approval steps which used email alerts and field updates.


Salesforce Developer

Protek Consulting
12.2013 - 09.2014
  • Client: First Data
  • Hands-on work designing, configuring, customizing and implementing CX solutions.
  • Power resource for CX project – developed Post Sale Task functionality which is a four-step process that allows the service specialist to provide effective service to the client.
  • Performed Salesforce Service Cloud administrative tasks - Created new page layouts, built drop-down lists, custom objects and related lists, defined fields and configured workflows.
  • Implemented Email-to-Case functionality and designed various Email templates for Auto-Response rules.
  • Used Salesforce Time Zone class and Salesforce Time Zone methods for CCO application, calculated the time zone and performed required actions to provide the service specialist with a particular post sale task to work on.
  • Responsible for creating test methods to provide maximum coverage to the triggers and Controller classes.

Supply Chain Developer

99 Cents Only Stores
11.2010 - 11.2013
  • Took ownership of Purchase Order System, PO System Report, Trickle Monitor System, Item Slotting, and Store Suggested Order (SSO).
  • Involved in the development and testing of SAP POS Retail Application and Sales System Integration project using IBM WebSphere MQs.
  • Provided third level support for Purchase Order System, PO System Report, Point of Sale, SSO, Trickle Monitor System, and Employee Scheduling Program.
  • Coordinated the development activities with other team members by using source control system TFS and VSS.

Graduate Research Assistant

Texas State University - San Marcos
06.2008 - 12.2009
  • Administer security policies, user management, backups and restores, file transfers, file management.
  • Responsible for data flows into and out of the system including monitor data sources.
  • Assisted in data profiling and data clean up, championing new data sources, advice on formatting and timing for data imports, testing and fixing data issues.
  • Monitor and investigate system bugs/issues/downtime.

Education

Master of Science in Computer Science -

Texas State University - San Marcos
San Marcos, TX
12.2009

Skills

    Applications: Sales Cloud, Service Cloud, Salesforce CPQ, Field Service Lightning

    Salesforce: Apex Classes, Apex Triggers, Lightning Web Components, AURA, Visualforce, Flows, Process Builders, Validation Rules, Workflows, Dashboards, Reports

    Data Management: Data loader, Workbench

    API's: REST API, SOAP API, Postman

    IDE: VS Code, Mavensmate, Eclipse

    Version Control: GIT, Flosum, Copado, Autorabit

    Bug Tracking: JIRA, Azure DevOps, ServiceNow, Pivotal Tracker

    CI/CD: Jenkins, Bamboo, Stash, Changeset, ANT

    Web Technologies: HTML, CSS, JavaScript, HTML5, CSS3, JQuery, AJAX, JSON/ XML

    Languages: C, C, C#, VBNET, Java, PL/SQL, T-SQL, Python

Certification

  • Salesforce Certified Platform Developer II, 18430243
  • Salesforce Certified Platform Developer I, 17442631
  • Salesforce Certified Administrator, 10256013
  • trailhead.salesforce.com/me/alekhya

Timeline

Sr. Salesforce Developer

Brillio LLC
10.2014 - Current

Salesforce Developer

Protek Consulting
12.2013 - 09.2014

Supply Chain Developer

99 Cents Only Stores
11.2010 - 11.2013

Graduate Research Assistant

Texas State University - San Marcos
06.2008 - 12.2009
  • Salesforce Certified Platform Developer II, 18430243
  • Salesforce Certified Platform Developer I, 17442631
  • Salesforce Certified Administrator, 10256013
  • trailhead.salesforce.com/me/alekhya

Master of Science in Computer Science -

Texas State University - San Marcos

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Alekhya Ravula