Aleksandr Mezera

DataYard is a Managed Cloud Service Provider (MCSP) offering IaaS and SECaaS to SMBs in the Midwest. Its services encompass consulting, requirement definitions, solution design, contract development and closing, deployment integration, and long-term management.

During my tenure, I served in roles instrumental to every aspect of these deliverables, and was also a key member of strategic leadership activities.

Responsibilities included (but were not limited to):

• Oversaw and participated in all business development and existing client retention
• Directed the evaluation of client business requirements
• Translated business requirements from any client C-Level into technical solutions
• Developed solutions to solve needs including roadmapping and key deliverables
• Negotiated, quoted, closed, and provided ongoing management of major accounts
• Provided direct communication with major accounts as a primary and ongoing POC
• Collected and monitored KPIs to track these efforts and gauge success
• Directed optimizations to CRM and sales processes to increase efficiencies
• Team building and mentorship of management across our matrix organization
• Collaborated closely with client DevOps teams for agile infrastructure deployment
• Managed all major account relationships on a personal level
• Provided guidance and communication triage during service interruption events
• Directed and oversaw all marketing and brand improvement initiatives
• Created and implemented branding strategies during periods of transition and growth
• Oversaw mass communication initiatives to both new prospects and existing clients
• Created and implemented lead-generation strategies for prospects and referrals
• Hosted an industry podcast for business development and retention purposes

• Major accomplishments include:
• An ~40% reduction of overall SKUs and legacy clients with no loss of annual revenue
• Timely market research and pricing strategy reviews to increase annual revenue ~5%
• An ~25% increase in inbound leads and existing client referrals
• Growth of major accounts in our Lottery Rewards sector by 4x
• Finding, negotiating, and closing the biggest deal in company history, ~30% AR
• Leading the organization to our most profitable year in 2020, despite COVID19
• Ensuring that customer satisfaction surveys consistently deliver at 3.8/4 or above

• It was my responsibility to achieve client retention, growth, and brand health. Additional responsibilities included (but were not limited to):
• - Directed business development and existing client retention
• - Owned all direct account management of all major and named accounts
• - Solution design for all major and named prospects and opportunities
• - Sales efforts to completion for all major and named prospects and opportunities

My core responsibility was the management of nearly 100 Linux hosts responsible for both external client and internal corporate services. Extensive experience managing Linux systems critically involved with the delivery of enterprise services including access, hosting and email services (shared and dedicated), and managed custom solutions of varying complexity and size.

Additional responsibilities included (but were not limited to):

• Technical engineering with account managers for named and major opportunities
• Planning, designing, executing a major facilities move and organization rebrand
• Oversight of our entire HVAC and DC solution deployment during construction
• Deep influence and involvement in our rebranding strategy and execution
• On-call responsibilities for the entirety of the TechOps team, one month rotations
• Layer One (physical) management of our multiple data centers

Certifications include:

• - VMware Sales Professional - VSP 3
• - VMware Certified Professional - VSP 4

• Direct front line customer support and real-time troubleshooting. Services covered include Internet connectivity, email services, website hosting, and data center colocation. Additional responsibilities included (but were not limited to):
• Tracking ticket resolution times and meeting KPIs
• Proactive outage triage via direct outreach to impacted clients
• Extensive verbal and written client communication to ensure complete satisfaction