Aleks Kesic
Gaithersburg,MD
Summary
Energetic Sales Support Specialist focused on enabling strong sales growth by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business.
Overview
12
12
years of professional experience
Work History
Sales Support Representative
CPG
09.2022 - 12.2023
- Boosted sales performance by providing timely and accurate information to clients.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Streamlined order processing procedures for increased efficiency and accuracy.
- Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
- Evaluated internal processes regularly, recommending improvements that led to increased efficiency in our daily operations.
Demand Planning & Replenishment
Total Wine & More
04.2021 - 04.2022
- Enhanced demand forecasting accuracy by implementing advanced statistical models and data analysis.
- Maintained optimal inventory levels for production needs through effective forecasting and planning.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
Marketplace Specialist
Unison
04.2019 - 10.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Machinist
Capitol Vacuum
05.2012 - 08.2015
- Enhanced production efficiency by setting up, adjusting, and operating various machines according to specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
Education
Bachelor of Science - Industrial And Organizational Psychology
George Mason University
Fairfax, VA12.2018
Skills
- Decision-making
- Product knowledge
- Technical aptitude
- Problem-solving abilities
- CRM software expertise
- Process Improvement
- Training & Development
- Procurement
Timeline
Sales Support Representative
CPG
09.2022 - 12.2023
Demand Planning & Replenishment
Total Wine & More
04.2021 - 04.2022
Marketplace Specialist
Unison
04.2019 - 10.2019
Machinist
Capitol Vacuum
05.2012 - 08.2015
Bachelor of Science - Industrial And Organizational Psychology
George Mason University
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