Lukas Marotta
Cincinnati
Summary
Dynamic sales professional with a goal-oriented mindset and proven expertise in CRM software, honed at Superior Beverage. Recognized for enhancing customer satisfaction and loyalty through effective relationship building and strategic sales initiatives. Committed to driving business development and optimizing processes for maximum efficiency.
Experienced with optimizing sales support functions to enhance team productivity. Utilizes strong interpersonal skills to build and maintain customer relationships. Track record of providing timely and efficient support to sales teams, ensuring seamless operations.
Overview
10
10
years of professional experience
Work History
Sales Support Representative
Cavalier Distributing
Cincinnati, OH
09.2025 - Current
- Managed order processing and fulfillment to ensure timely delivery of products.
- Supported sales team by addressing customer inquiries and providing detailed product information.
- Maintained accurate records of inventory levels and processed purchase orders for replenishment.
Inside Sales Representative
Superior Beverage
Solon, OH
07.2024 - 06.2025
- Streamlined response processes for customer inquiries, fostering satisfaction and loyalty among clients.
- Engaged with clients to build trust and loyalty, resulting in increased repeat business opportunities.
- Executed order processing tasks with CRM software, maintaining high standards of accuracy and promptness.
- Engaged with marketing team to explore innovative sales strategies and expand market reach.
Merchandiser
House Of LaRose
Brecksville, OH
06.2022 - 07.2024
- Analyzed market trends to optimize product placement and maximize sales potential.
- Collaborated with vendors to ensure timely delivery of merchandise and maintain inventory levels.
- Implemented visual merchandising standards to enhance customer engagement and drive store traffic.
- Coordinated promotional displays and in-store marketing initiatives to boost brand visibility.
Lead Line Cook/Assistant Manager
Pasta Lear’s
Cleveland, OH
12.2015 - 06.2022
- Supervised kitchen staff, ensuring adherence to food safety standards and quality control.
- Developed and optimized menu items, enhancing overall customer satisfaction and operational efficiency.
- Trained new line cooks on cooking techniques, equipment usage, and kitchen workflow processes.
- Coordinated food preparation for high-volume service, maintaining consistency in presentation and flavor.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Education
High School Diploma -
Berea Midpark
Berea, OH05.2016
Skills
- Goal-oriented mindset
- Strong negotiation
- Sales strategy development
- Salesforce proficiency
- CRM software expertise
- Customer relationship management
- Complaint resolution
- Customer needs assessment
- Customer order management
- Business development
- Microsoft office expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Cash handling
- Customer engagement
- Relationship building
- Goal setting
Timeline
Sales Support Representative
Cavalier Distributing
09.2025 - Current
Inside Sales Representative
Superior Beverage
07.2024 - 06.2025
Merchandiser
House Of LaRose
06.2022 - 07.2024
Lead Line Cook/Assistant Manager
Pasta Lear’s
12.2015 - 06.2022
High School Diploma -
Berea Midpark