Taylor Cottle
Denver,CO
Summary
Dynamic sales support representative at Stryker, known for enhancing product utilization and developing robust client relationships. Proficient in utilizing technical skills and communication to address complex challenges. Acknowledged for outstanding organizational skills and a focus on achieving goals, consistently meeting deadlines and mentoring new team members.
Overview
6
6
years of professional experience
Work History
Sales Support Representative
Stryker
Denver, CO
04.2022 - Current
- Works alongside the sales team to help grow product utilization, and increase volume with current and potential customers.
- Leveraged strategic customer relation initiatives to maintain positive brand identity and foster strong relationships with clients and partners.
- Guided surgeons and surgical staff in Mako Robot usage across Total Hip, Total Knee, and Partial Knee applications, enhancing surgical precision and outcomes.
- Achieved certification in all three applications each year and provided training to address technical product or service issues.
- Utilizes proprietary software to prepare patient scans for pre-operative planning and usage by the Mako software.
- Trains new hires and acts as a subject matter expert to peers.
- Managed multiple projects simultaneously, consistently meeting deadlines and ensuring timely delivery of support.
Medical Scribe
ScribeAmerica LLC
Los Angeles, CA
01.2020 - 01.2022
- Input detailed patient histories, physical examinations, and medication information into physical or electronic charts to support comprehensive care.
- Evaluated charts, documents, and orders for accuracy, ensuring timely corrections to maintain high-quality patient records.
- Supported clinicians during busy shifts by monitoring patient care and workflow.
- I used EPIC medical software every day and developed advanced skills.
- Conducted thorough research on medical terminology to ensure accuracy in documentation.
Patient Care Coordinator and Technician
Clear Mind Treatment
Los Angeles, CA
10.2020 - 04.2021
- Administered Transcranial Magnetic Stimulation, neurofeedback protocols, patient-specific therapeutic coaching, and self-administered intranasal ketamine therapy for resistant depression.
- Oversaw patient intake logistics and coordinated implementation of tailored treatment plans.
- Facilitated patient communication to enhance care quality and collaboratively develop individualized care plans.
- Scheduled evaluations and procedures for patients.
- Organized and scheduled weekly lab testing, including blood draws, urine analysis, COVID-19 testing, and breathalyzers, to monitor patient health.
- Established a strong work network by building relationships with mental health professionals and fellow employees.
Education
Bachelor of Arts - Pre-Med & Psychology
University of Southern California
Los Angeles, CA05-2020
Skills
- Project management
- Verbal communication
- Exceptional organization & time management
- Detail-oriented approach
- Creative problem-solving
- Goal-oriented mindset
- Strong work ethic
Timeline
Sales Support Representative
Stryker
04.2022 - Current
Patient Care Coordinator and Technician
Clear Mind Treatment
10.2020 - 04.2021
Medical Scribe
ScribeAmerica LLC
01.2020 - 01.2022
Bachelor of Arts - Pre-Med & Psychology
University of Southern California