Jordan Washington
Summary
Skilled in providing comprehensive sales and administrative support, facilitating effective communication across teams. Expertise in report preparation and process improvements drives efficiency while maintaining high standards of customer service.
Overview
8
8
years of professional experience
Work History
Sales Support Representative
Stryker
03.2025 - Current
- Developed and maintained strong customer relationships
- Resolved customer inquiries with effective problem-solving and service support
- Provided sales region with prompt, quality service and support in a variety of areas
- Supported sales team with administrative tasks to enhance sales efficiency
- Compiled reports on sales activities to inform strategic decision-making
- Followed a standardized order entry process to ensure 100% accuracy for all orders
- Collaborated with cross-functional teams to resolve customer inquiries effectively.
- Managed multiple projects simultaneously while meeting deadlines consistently.
ADMIN & OFFICE STUDENT TRAINEE
Federal Aviation Administration
05.2023 - 07.2024
- Gathered data and prepared reports, briefings, and materials for management, contributing to informed decision-making on organizational initiatives and program accomplishments
- Coordinated issuance and dissemination of Office of Finance (AFN) monthly newsletter, reports, and correspondence to enhance communication and engagement within the department
- Developed and managed content published on AFN's social media platforms, creating multimedia products, operating the email inbox, and handling internal communications
- Collaborated with team members to prepare reports for management review.
- Collaborated on mission-related projects, applying theoretical knowledge to practical tasks, enhancing project outcomes under the guidance of experienced professionals
- Enhanced operational workflows through the implementation of process improvements, contributing to overall efficiency.
- Engaged in meetings focused on ongoing projects to gather valuable stakeholder insights and suggestions.
Wireless Retail Sales Associate
OSL Retail Services Inc
05.2022 - 07.2022
- Process new activations, upgrades, and sales of wireless devices and accessories
- Assisted customers in selecting products and provided personalized recommendations.
- Provided customer service by identifying tailored solutions for diverse needs
- Resolved customer inquiries and complaints to improve overall shopping satisfaction.
Line Worker
Qdoba
01.2019 - 02.2020
- Assembled customer orders efficiently and accurately for quick service.
- Prepared ingredients adhering to food safety and sanitation guidelines to ensure quality.
- Prepared food for customers while efficiently managing register operations.
Education
Bachelors of Science - Advertising/Public Relations
West Virginia University
Morgantown, West Virginia05-2024
Skills
- Customer relationship management
- CRM software proficiency
- Data analysis
- Project management
- Office management
- Microsoft Office Suite
- Social media management
- Sales training materials
- Creative problem-solving
- Goal-oriented mindset
- Communication skills
Accomplishments
- Eagle Scout- Boy Scouts (2018)
Timeline
Sales Support Representative
Stryker
03.2025 - Current
ADMIN & OFFICE STUDENT TRAINEE
Federal Aviation Administration
05.2023 - 07.2024
Wireless Retail Sales Associate
OSL Retail Services Inc
05.2022 - 07.2022
Line Worker
Qdoba
01.2019 - 02.2020
Bachelors of Science - Advertising/Public Relations
West Virginia University