Noe Romero Villegas
Murfreesboro
Summary
Dynamic Sales Support Representative with a proven track record at Ferguson HVAC Supply, excelling in customer relationship management and problem-solving. Enhanced customer satisfaction through effective communication and streamlined processes, achieving a significant reduction in support calls. Skilled in sales strategy development and fostering strong client relationships to drive business growth.
Professional Sales Specialist equipped to thrive in fast-paced environment. Adept at supporting sales teams, fostering collaboration, and driving results. Skilled in customer relationship management, problem-solving, and adapting to changing needs. Known for reliability, strong communication, and proactive approach to achieving goals.
Overview
5
5
years of professional experience
Work History
Sales Support Representative
Ferguson HVAC Supply
Nashville, TN
01.2026 - Current
- Provided customer service support, addressing inquiries and resolving issues efficiently.
- Managed order processing and fulfillment, ensuring timely delivery of products.
- Assisted sales team with quote preparation and documentation for clients.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Conducted product research to ensure accurate information was available for customers.
- Monitored competitor activities to help identify opportunities for growth in the market share.
- Analyzed customer requirements to generate accurate and timely quotes.
- Collaborated with sales teams to optimize pricing strategies and enhance customer satisfaction.
- Developed training materials for new team members on quoting procedures and best practices.
- Maintained up-to-date knowledge of product offerings to provide informed recommendations to clients.
Sales Support Representative
Ferguson HVAC Supply
Charlotte, NC
01.2024 - 12.2025
- Collaborated with cross-functional teams to streamline communication and enhance service delivery.
- Implemented process improvements that enhanced workflow efficiency within the sales department.
- Trained new staff on systems and procedures, fostering a collaborative work environment.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
- Educated customers on features of ordered merchandise to promote understanding, resulting in [Number]% reduction in calls to customer support line.
- Analyzed customer requirements to prepare accurate and timely quotations.
- Collaborated with sales team to streamline quotation processes and enhance client satisfaction.
- Utilized CRM software to track and manage quotation requests efficiently.
Counter Sales Representative
Ferguson HVAC Supply
Pineville, NC
02.2022 - 01.2023
- Delivered exceptional customer service by addressing inquiries and providing product recommendations.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained inventory levels through regular stock checks and replenishment orders.
- Collaborated with team members to optimize workflow and enhance customer satisfaction.
- Led a whole HVAC counter myself for a whole year due to freeze and kept counter up to speed and great relations with customers
Warehouse Associate
Ferguson HVAC
Charlotte, NC
12.2020 - 02.2022
- Operated forklifts to efficiently transport materials throughout warehouse
- Maintained accurate inventory records using warehouse management systems
- Collaborated with team members to optimize order fulfillment processes
- Conducted regular quality checks on incoming and outgoing shipments
- Trained new associates on standard operating procedures and equipment usage
- Streamlined packing processes, enhancing productivity during peak periods
- Assisted in inventory audits to ensure stock accuracy and availability
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NCSkills
- Goal-oriented mindset
- Strong negotiation
- Sales strategy development
- Customer relationship management
- Problem-solving
- Multitasking
- Customer satisfaction
- Effective communication
- Relationship building
Languages
Spanish
Professional Working
Timeline
Sales Support Representative
Ferguson HVAC Supply
01.2026 - Current
Sales Support Representative
Ferguson HVAC Supply
01.2024 - 12.2025
Counter Sales Representative
Ferguson HVAC Supply
02.2022 - 01.2023
Warehouse Associate
Ferguson HVAC
12.2020 - 02.2022
High School Diploma -
West Mecklenburg High School