Kaitlyn Morris
Raleigh,NC
Summary
Sales Support Representative with an exceptional track record developing and maintaining customer relationships by providing proactive communication that creates an efficient and effective sales process.
Overview
6
6
years of professional experience
Work History
Sales Support Representative
Ferguson Enterprises LLC
Raleigh, North Carolina
08.2022 - Current
- Handle accounts with the focus on satisfaction and long-term relationships.
- Fostered a supportive network of internal associates, ensuring we are always aligned on the best solutions for the customer.
- Resolved complex customer inquires by applying advanced product knowledge.
- Maintained a rigorous follow-up rhythm with customers and vendors.
- Proficient in Salesforce, Power BI, Ferguson Home, Trilogie, Builder Trend, and CoConstruct.
- Answered incoming calls and provided professionalism and knowledgeable service to every customer.
- Experience with reviewing residential floor plans to perform material takeoffs and generate accurate quotes for construction and renovation projects.
Showroom CSR
Ferguson Enterprises LLC
Raleigh, North Carolina
05.2021 - 08.2022
- Assisted customers in navigating the selection process to satisfy their wants and needs.
- Responded promptly to customer inquiries via email or telephone calls.
- Developed relationships with new contractors while driving Ferguson sales through new pathways.
- Facilitated teamwork to maintain efficient showroom operations.
Inside Sales Representative
Ferguson Enterprises LLC
Raleigh, North Carolina
03.2020 - 04.2021
- Resolved customer inquiries concerning products and services promptly.
- Presented product details to support customers in making informed decisions.
- Managed complaints with a focus on empathy and professionalism to uphold customer satisfaction.
- Responded to incoming calls with professionalism and comprehensive service for every customer.
- Coordinate showroom appointments.
Education
High School Diploma -
South Johnston High School
Four Oaks, NC03.2019
Skills
- Product and own-brand knowledge
- Develop and foster strong customer relationships
- Time management
- Cross-selling strategies
- Goal-oriented mindset
- Multitasking
- Team building
- Meticulous record-keeping
Timeline
Sales Support Representative
Ferguson Enterprises LLC
08.2022 - Current
Showroom CSR
Ferguson Enterprises LLC
05.2021 - 08.2022
Inside Sales Representative
Ferguson Enterprises LLC
03.2020 - 04.2021
High School Diploma -
South Johnston High School