Aleksa Andjelic
Cedar Lake,IN
Summary
Dynamic Automotive Professional with a proven track record at , excelling in regulatory compliance and strong negotiation skills. Enhanced dealership sales by delivering tailored financial solutions, fostering client relationships, and streamlining processes. Recognized for leadership in improving customer service and achieving significant revenue growth through effective contract preparation and client engagement.
Overview
5
5
years of professional experience
Work History
Finance Manager
Sutton Ford
06.2025 - Current
- Assisted customers with financing options and vehicle purchase processes.
- Collaborated with sales team to streamline vehicle financing transactions.
- Managed paperwork and documentation for financing approvals efficiently.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Enhanced dealership sales by providing comprehensive financial solutions to clients seeking vehicle purchase or lease agreements.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
Automotive Sales Consultant
Garber Chevrolet
09.2023 - 06.2025
- Engaged customers by providing detailed product knowledge and addressing inquiries effectively.
- Assisted clients in selecting vehicles based on individual needs and preferences, enhancing customer satisfaction.
- Facilitated vehicle demonstrations and test drives, showcasing features and benefits of various models.
- Built strong relationships with clients, fostering repeat business through exceptional service and follow-ups.
- Utilized CRM software to track leads, manage customer interactions, and ensure timely follow-up actions.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
Internal Service Advisor
Lexus of Merrillville
07.2020 - 12.2022
- Provided expert guidance to customers regarding vehicle features and service options.
- Coordinated service appointments and ensured timely follow-up with clients for satisfaction assurance.
- Managed customer inquiries through CRM systems, maintaining accurate records of interactions and service history.
- Analyzed customer feedback to identify areas for service improvement and implemented actionable solutions.
- Led team meetings focused on enhancing communication strategies between departments for improved collaboration.
- Created purchase orders for third party reconditioning companies.
- Increased overall revenue through upselling additional services based on individual client needs assessment findings.
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
Education
Bachelor of Science - Finance
Purdue University North West
Hammond, IN05-2023
High School Diploma -
Hanover Central High School
Cedar Lake06-2019
Skills
- Regulatory compliance
- Strong negotiation skills
- Contract preparation
- Goal-oriented mindset
- Sales
- Overcoming objections
- Illustrating
- Time Management
- Credit assessment
- Product education
- Process improvement
- Customer service
- Client interview
- Document analysis
- Leadership skills
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Finance Manager
Sutton Ford
06.2025 - Current
Automotive Sales Consultant
Garber Chevrolet
09.2023 - 06.2025
Internal Service Advisor
Lexus of Merrillville
07.2020 - 12.2022
Bachelor of Science - Finance
Purdue University North West
High School Diploma -
Hanover Central High School