Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager
Aleksa Đurišić

Aleksa Đurišić

BSc Computer Science

Summary

Committed professional with a proven track record at Birdseye Telepresence INC.DOO, enhancing customer satisfaction and streamlining operations. Good in Microsoft Office and SQL. Achieved significant improvements in service delivery and operational efficiency, demonstrating a keen ability to analyze and optimize big data processes. Showcasing strong analytical and problem-solving skills. Fluent in English and Russian.

Overview

1
1
years of professional experience
3
3
Languages
7
7
years of post-secondary education

Work History

Security Monitoring Agent

Birdseye Telepresence INC.DOO
02.2024 - Current
  • Ensured consistent service delivery by proactively identifying areas requiring attention through diligent analysis of monitored data streams.
  • Improved customer satisfaction by promptly addressing and resolving monitoring issues.
  • Collect big data and compile reports pertaining to operations.
  • Perform administrative tasks as per customer request.
  • Ensure smooth running of day-to-day operations in large facilities like big cooling storages, distribution centers, and truck parking places.
  • Mentored junior team members in best practices for effective monitoring agent work, contributing to an overall high-performing team dynamic.

Application Support Specialist

Yettel D.o.o
08.2023 - 11.2023
  • Track, maintain, and update trouble tickets.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Provided updated patches for operating systems and system configuration to improve efficiency
  • Improved customer satisfaction by providing timely and efficient support for various applications.
  • Collaborated with project managers to expedite incident resolutions.

System Administrator

Asseco SEE D.o.o
07.2022 - 07.2022
  • Provisioned new software and hardware for use, following established security policies.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.

Education

Bachelor of Science - Computer Information Systems

Faculty For Information Technologies (FITI)
Belgrade
10.2018 - 12.2023

High School Diploma -

High School of Russian Embassy in Serbia
Belgrade
09.2016 - 05.2018

Skills

Microsoft Office -Word, Excel

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Timeline

Security Monitoring Agent

Birdseye Telepresence INC.DOO
02.2024 - Current

Application Support Specialist

Yettel D.o.o
08.2023 - 11.2023

System Administrator

Asseco SEE D.o.o
07.2022 - 07.2022

Bachelor of Science - Computer Information Systems

Faculty For Information Technologies (FITI)
10.2018 - 12.2023

High School Diploma -

High School of Russian Embassy in Serbia
09.2016 - 05.2018

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Aleksa ĐurišićBSc Computer Science