Aleksa Đurišić
BSc Computer Science
Summary
Motivated and dedicated candidate for the QA Tester position, with basic experience in manual testing and practical knowledge of automation. Familiar with Java/JavaScript programming, as well as Selenium testing tools. Analytical, detail-oriented, and eager to grow in a dynamic IT environment.
Achieved significant improvements in service delivery and operational efficiency, demonstrating a keen ability to analyze and optimize big data processes. Showcasing strong analytical and problem-solving skills. Fluent in English and Russian
Overview
1
1
years of professional experience
2
2
Languages
7
7
years of post-secondary education
Work History
Security Monitoring Agent
Birdseye Telepresence INC.DOO
02.2024 - Current
- Ensured consistent service delivery by proactively identifying areas requiring attention through diligent analysis of monitored data streams.
- Improved customer satisfaction by promptly addressing and resolving monitoring issues.
- Collect big data and compile reports pertaining to operations.
- Perform administrative tasks as per customer request.
- Ensure smooth running of day-to-day operations in large facilities like big cooling storages, distribution centers, and truck parking places.
- Mentored junior team members in best practices for effective monitoring agent work, contributing to an overall high-performing team dynamic.
Application Support Specialist
Yettel D.o.o
08.2023 - 11.2023
- Track, maintain, and update trouble tickets.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Provided updated patches for operating systems and system configuration to improve efficiency
- Improved customer satisfaction by providing timely and efficient support for various applications.
- Collaborated with project managers to expedite incident resolutions.
System Administrator
Asseco SEE D.o.o
07.2022 - 07.2022
- Provisioned new software and hardware for use, following established security policies.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Education
Bachelor of Science - Computer Information Systems
Faculty For Information Technologies (FITI)
Belgrade 10.2018 - 12.2023
High School Diploma -
High School of Russian Embassy in Serbia
Belgrade 09.2016 - 05.2018
QA Testing
QA Academy
05.2025 - Current
Skills
Microsoft Office -Word, Excel
undefinedTimeline
QA Testing
QA Academy
05.2025 - Current
Security Monitoring Agent
Birdseye Telepresence INC.DOO
02.2024 - Current
Application Support Specialist
Yettel D.o.o
08.2023 - 11.2023
System Administrator
Asseco SEE D.o.o
07.2022 - 07.2022
Bachelor of Science - Computer Information Systems
Faculty For Information Technologies (FITI)
10.2018 - 12.2023
High School Diploma -
High School of Russian Embassy in Serbia
09.2016 - 05.2018
Similar Profiles
Aleksa MarilovicAleksa Marilovic
Surveillance operator at Birdseye Virtual TelepresenceSurveillance operator at Birdseye Virtual Telepresence
Jake HaywardJake Hayward
Server at Birdseye KitchenServer at Birdseye Kitchen
Richard RodriguezRichard Rodriguez
FAA Part 107 UAV Pilot/ Business Owner/ Photographer/ Videographer at Birdseye Imaging LLCFAA Part 107 UAV Pilot/ Business Owner/ Photographer/ Videographer at Birdseye Imaging LLC
Milena DjokicMilena Djokic
Dance Instructor at Artifly Pole Dance StudioDance Instructor at Artifly Pole Dance Studio
Milos LekicMilos Lekic
Procurement Manager in the International Procurement Department at |Yandex Serbia, Smart Business Technologies LTDProcurement Manager in the International Procurement Department at |Yandex Serbia, Smart Business Technologies LTD