Aleksa Đurišić
BSc Computer Science
Summary
Motivated and dedicated candidate, with basic experience in manual testing and practical knowledge of automation. Familiar with Java/JavaScript programming, as well as Selenium testing tools. Analytical, detail-oriented, and eager to grow in a dynamic IT environment.
Developed critical thinking and analytical skills in fast-paced monitoring environment, demonstrating a keen ability to analyze and optimize big data process. Known for strong attention to detail and ability to identify patterns and anomalies. Seeking to leverage these transferable skills in new and challenging field. Fluent in English and Russian
Overview
1
1
years of professional experience
2
2
Languages
7
7
years of post-secondary education
Work History
Security Monitoring Agent
Birdseye Telepresence INC.DOO
02.2024 - Current
- Ensured consistent service delivery by proactively identifying areas requiring attention through diligent analysis of monitored data streams.
- Improved customer satisfaction by promptly addressing and resolving monitoring issues.
- Collect big data and compile reports pertaining to operations.
- Perform administrative tasks as per customer request.
- Ensure smooth running of day-to-day operations in large facilities like big cooling storages, distribution centers, and truck parking places.
- Mentored junior team members in best practices for effective monitoring agent work, contributing to an overall high-performing team dynamic.
Application Support Specialist
Yettel D.o.o
08.2023 - 11.2023
- Track, maintain, and update trouble tickets.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Provided updated patches for operating systems and system configuration to improve efficiency
- Improved customer satisfaction by providing timely and efficient support for various applications.
- Collaborated with project managers to expedite incident resolutions.
System Administrator
Asseco SEE D.o.o
07.2022 - 07.2022
- Provisioned new software and hardware for use, following established security policies.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Education
Bachelor of Science - Computer Information Systems
Faculty For Information Technologies (FITI)
Belgrade 10.2018 - 12.2023
High School Diploma -
High School of Russian Embassy in Serbia
Belgrade 09.2016 - 05.2018
QA Testing
QA Academy
05.2025 - Current
Skills
Microsoft Office -Word, Excel
undefinedTimeline
QA Testing
QA Academy
05.2025 - Current
Security Monitoring Agent
Birdseye Telepresence INC.DOO
02.2024 - Current
Application Support Specialist
Yettel D.o.o
08.2023 - 11.2023
System Administrator
Asseco SEE D.o.o
07.2022 - 07.2022
Bachelor of Science - Computer Information Systems
Faculty For Information Technologies (FITI)
10.2018 - 12.2023
High School Diploma -
High School of Russian Embassy in Serbia
09.2016 - 05.2018