Aleksandar Stanisic
Ruma
Summary
Skilled Casino Table Games Dealer with a proven track record at Princess Cruises/Carnival Corporation, adept in efficient game pacing and card handling expertise. Accurately calculates payouts and properly utilizes gaming equipment to seamlessly manage games. Demonstrates exceptional customer service and stress tolerance, fostering a welcoming atmosphere and enhancing player satisfaction. Achieved consistent performance metrics, showcasing adaptability and a commitment to excellence in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Casino Table Games Dealer
Princess Cruises
12.2019 - 02.2024
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
- Collaborated with floor supervisors to address player concerns or questions promptly, ensuring seamless gameplay experiences.
- Continuously improved skills through ongoing training courses on new table games and industry best practices for dealers.
- Contributed to team success by consistently meeting performance metrics such as speed, accuracy, and customer satisfaction scores.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Promoted a friendly atmosphere with engaging interactions, contributing to an increase in returning players.
- Handled high-pressure situations calmly during peak hours or large-scale events, ensuring smooth gameplay for all customers involved.
- Managed gaming chips accurately, ensuring proper payouts for winning bets and precise collections of losing bets.
- Enhanced customer experience by providing efficient and courteous service at the gaming tables.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Casino Games Dealer
Carnival Cruise Lines
03.2019 - 09.2019
- Conducted table opening procedures, ensuring all necessary equipment was in place and functional before beginning play.
- Communicated effectively with both novice and experienced players, guiding them through the rules of each game when needed.
- Increased player satisfaction with engaging interpersonal skills and thorough knowledge of game rules.
- Worked closely with pit bosses and surveillance teams to identify possible cheating attempts or collusion between players.
- Enhanced customer experience by providing friendly and efficient service while dealing various casino games.
- Demonstrated proficiency in dealing multiple casino games such as blackjack, roulette, and poker variants.
- Collaborated with other dealers and floor supervisors to maintain a smooth-running gaming environment.
- Provided excellent guest service, addressing concerns or questions professionally and promptly.
- Participated in regular training sessions to stay updated on new games, policies, and procedures within the industry.
- Handled high-pressure situations gracefully by staying focused on the task at hand while remaining polite and professional towards guests.
- Assisted with promotional events at the casino, creating excitement among players while showcasing new offerings or special promotions available.
- Maintained clean workstations by organizing chips, cards, dice, and other equipment throughout shifts.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Education
High School Diploma -
Technical School "Milenko Brzak-Uca"
Ruma, Serbia06-2001
Skills
- Stress tolerance
- Payout procedures
- Efficient game pacing
- Card handling expertise
- Excellent customer service
- Table game rules
- Teamwork and collaboration
- Problem-solving abilities
Languages
English
Full Professional
Serbian
Native or Bilingual
Timeline
Casino Table Games Dealer
Princess Cruises
12.2019 - 02.2024
Casino Games Dealer
Carnival Cruise Lines
03.2019 - 09.2019
High School Diploma -
Technical School "Milenko Brzak-Uca"
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