Aleksander Karaj
Assembly Technician
Worcester,MA
Summary
Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.
Overview
3
3
Languages
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Assembly Technician
Coghlin Companies
Westborough, MA
08.2020 - Current
- Maintained good stock levels, counted parts and requested additional supplies.
- Trained seven assemblers and provided adequate knowledge about sensor installing processes.
- Kept work areas organized, tidy and clean for maximum productivity.
- Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
Barista
Boston Donuts
Worcester, MA
04.2020 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees in groups and in one-on-one scenarios.
- Maintained supply levels in counter and customer areas to meet typical demands.
Computer Technician
Netstablish
Tirana, Albania
07.2019 - 11.2019
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
Sales Associate
Globe
Tirana, Albania
07.2018 - 11.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma -
Ismail Qemali High School
Tirana, Albania 09.2016 - 06.2019
No Degree - Business Information And Management
Agricultural University of Tirana
Tirana, Albania 10.2019 - 02.2020
Skills
Employee coaching
Process improvement suggestions
Customer assistance
Refunds and exchanges
Microsoft Office
Good telephone etiquette
Timeline
Assembly Technician
Coghlin Companies
08.2020 - Current
Barista
Boston Donuts
04.2020 - Current
No Degree - Business Information And Management
Agricultural University of Tirana
10.2019 - 02.2020
Computer Technician
Netstablish
07.2019 - 11.2019
Sales Associate
Globe
07.2018 - 11.2018
High School Diploma -
Ismail Qemali High School
09.2016 - 06.2019