Aleksandra Donovan
Queens,NY
Summary
Friendly, fast-learning, and hardworking hospitality professional with over 8 years of experience. Skilled in team collaboration, training, and delivering exceptional guest experiences in fast-paced environments. Bilingual in Polish and English.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
T-Squared Social
New York, NY
06.2025 - Current
- Maintained a clean and organized dining area to enhance customer experience.
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with kitchen staff to ensure timely order delivery.
Bartender/ Server/ Hostess
Blake’s Bar and Kitchen
Boston, MA
05.2024 - 06.2025
- Prepared and served a variety of cocktails and beverages to customers.
- Processed payments accurately using point-of-sale systems.
- Assisted in training new staff on bar procedures and customer service techniques.
- Managed seating arrangements to optimize guest flow and enhance dining experience.
Supervisor
Boston Burger Company
Cambridge, MA
07.2024 - 12.2024
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained new employees on safety protocols and operational best practices.
- Resolved customer inquiries and complaints with professionalism and care.
- Implemented process improvements to enhance efficiency in daily tasks.
Education
Bachelor of Science - Cosmetology
University of Health Sciences
Gdańsk, Poland06-2020
Skills
- Restaurant and bar operations
- Team training and development
- POS system proficiency
- Weekly scheduling expertise
- Conflict resolution and customer service
- Invoice tracking
- Food safety standards
- Fluency in Polish
Certification
- ServSafe Alcohol Certificate and Food Handler Certificate
Timeline
Server
T-Squared Social
06.2025 - Current
Supervisor
Boston Burger Company
07.2024 - 12.2024
Bartender/ Server/ Hostess
Blake’s Bar and Kitchen
05.2024 - 06.2025
Bachelor of Science - Cosmetology
University of Health Sciences