Aleksandra Nadolska
Homestead,FL
Overview
6
6
years of professional experience
Work History
Customer Service Representative / Sales
Alorica
02.2024 - Current
- Answered up to 50 incoming calls in busy, fast-paced global call center.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Front Desk Receptionist
Party Planner 901
12.2021 - 10.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled office meetings and client appointments for staff teams.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected deposits, fees, and payments.
Sales Associate
PLAY
02.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions over the phone and in person. Advice on their purchase.
- Demonstrated exceptional customer service skills by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
Waitress
Na Deptaku
06.2018 - 07.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Provided exceptional customer service by greeting and seating guests, taking accurate orders, and delivering food and beverages promptly and with a friendly attitude.
- Collaborated with kitchen staff and management to ensure smooth operation of the restaurant by efficiently managing tables, assisting in food preparation, and maintaining cleanliness in the dining area.
- Effectively handled customer concerns and complaints by actively listening, empathizing, and resolving issues promptly to ensure customer satisfaction and loyalty.
Education
I Liceum Ogólnokształcące Im. Marii Skłodowskiej
Szczecin, Poland 05.2020
Skills
Customer Service 4 years
Microsoft Office, Excel & 6 years
Sales 4 years
Time Management
- Empathetic
- Attention to detail
- Active Listening
- Adaptability
- Problem Resolution
- Client Satisfaction
- Patience
- Positive Attitude
Languages
Polish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative / Sales
Alorica
02.2024 - Current
Front Desk Receptionist
Party Planner 901
12.2021 - 10.2023
Sales Associate
PLAY
02.2020 - 08.2021
Waitress
Na Deptaku
06.2018 - 07.2019
I Liceum Ogólnokształcące Im. Marii Skłodowskiej