Hi, I’m
Alex Smedshammer
Fargo,ND
Summary
With over 10 years of diverse customer service experience, I have honed my ability to seamlessly integrate technology with a personal touch. Expertise in guest relations and proficiency in Microsoft 365, combined with an unwavering commitment to delivering exceptional customer satisfaction, drive me to consistently meet client needs with excellence and ensure a positive customer experience.
Overview
12
years of professional experience
1
Certification
Work History
Heat Transfer Warehouse
Customer Service Representative
09.2023 - Current
Job overview
- Fielding phone calls, chats, and emails
- Assisting customers with equipment/product questions
- Troubleshooting customer problems
- Educating customers on products and equipment for sales
- Specialized representative for custom heat transfers
- Designing and troubleshooting expertise for custom transfers
E.W. Wylie, LLC
Application Processor
08.2022 - 09.2023
Job overview
- Running background reports on new applicants.
- Putting together applications for management to review.
- Cross-referencing work history through job verifications.
- Arranging travel for current employees and new hires.
Eventide Senior Living Communities
Scheduling Coordinator
03.2022 - 06.2022
Job overview
- Ensuring that each shift is full of CNA's and Nurses.
- Communicate the staffing deficits to management and floor staff.
- Finding unique solutions to make sure each shift is fully staffed.
- Adapting to last minute schedule changes.
- In charge of the resident's bank accounts including deposits and withdrawals.
- Create training schedules for new hires.
- Processing time-off requests and creating new schedules.
Fargo Jet Center
Customer Service Representative
10.2019 - 03.2022
Job overview
- Greeted customers when entering the facility.
- Processed payments in person/over the phone.
- Coordinated amenities (Hotel stays & rental cars) for clients' future trips.
- Recorded and audited daily fuel logs.
- Ensured accuracy on monthly spreadsheets submitted to Airlines.
- Helped bring higher-quality coffee into the lobby.
- Communicated the needs of pilots to the line guys before arrival to expedite their fuel stop.
Rodenburg Law Firm
Legal Account Manager
12.2018 - 08.2019
Job overview
- Managing delinquent accounts
- Early communication with debtors
- Implementing payment plans
- Collecting on delinquent accounts
- Understanding relevant laws and regulations
- Effective negotiation and communication skills
- Utilizing technology for efficient tracking and collection
STARBUCKS
BARISTA
10.2017 - 10.2018
Job overview
- Efficiently prepare and serve drinks for both customers and myself
- Maintain high standards of quality and consistency in drink-making
- Interact with customers in a friendly and attentive manner
- Ensure customer satisfaction by fulfilling orders promptly and accurately
- Organize closing procedures to ensure an efficient and thorough cleanup
- Restock necessary items and set up for the following morning's operations
- Maintain personal well-being and alertness throughout the shift
- Prepare for the next day's work, including organizing tasks and prepping necessary materials
Kwik Trip
Guest Service Co-Worker
09.2016 - 08.2017
Job overview
- Running the Registers
- Cash handling and transactions
- Customer service and support
- Managing the Floor
- Stocking shelves and coolers
- Ensuring cleanliness and organization
- Monitoring inventory levels
- Providing Hot Food for Guests
- Food preparation
- Quality control and presentation
- Handling special requests
MCDONALD'S
CREW TRAINER
08.2012 - 10.2016
Job overview
- Register Operations (Front of the Store)
- Cash handling procedures
- Customer service protocols
- Training New Employees (Front of the Store)
- Onboarding process
- Role-specific training
- Register Operations (Grill Area)
- Order taking and processing
- Quality control standards
- Training New Employees (Grill Area)
- Food safety and hygiene training
- Equipment operation training
Education
MINNESOTA STATE UNIVERSITY OF MOORHEAD, Moorhead, MN
Bachelor's degree from Business Administration
12.2018
FOND DU LAC TRIBAL AND COMMUNITY COLLEGE, Cloquet, MN
Associate's degree from General Studies
05.2017
Skills
- Problem solving
- POS (6 years)
- Cashier (8 years)
- Microsoft Office (10 years)
- Word (5 years)
- Data Entry (6 years)
- Cash Handling (10 years)
- Food service (4 years)
- Guest services (8 years)
- Barista experience (1 year)
- Computer skills (10 years)
- Account Management (5 years)
- Coffee Experience (2 years)
- Front Desk (3 years)
- Analysis skills
- Communication skills
- Typing (6 years)
- Account management
- Hospitality (4 years)
- Customer service (10 years)
- Troubleshooting (2 years)
- Technical Support (4 years)
- Software Troubleshooting (2 years)
- Help Desk
- Teamwork (10 years)
- Conflict Resolution
- Microsoft Excel
- Client Relations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Team Development
- Administrative Support
- Customer Relationship Management (CRM)
- Building rapport
- Live chat support
- Recordkeeping strengths
- Account updating
- Account Management
- Spreadsheets
Certification
Driver's License
Workauthorization
Authorized to work in the US for any employer
Timeline
Customer Service Representative
Heat Transfer Warehouse
09.2023 - Current
Application Processor
E.W. Wylie, LLC
08.2022 - 09.2023
Scheduling Coordinator
Eventide Senior Living Communities
03.2022 - 06.2022
Customer Service Representative
Fargo Jet Center
10.2019 - 03.2022
Legal Account Manager
Rodenburg Law Firm
12.2018 - 08.2019
BARISTA
STARBUCKS
10.2017 - 10.2018
Guest Service Co-Worker
Kwik Trip
09.2016 - 08.2017
CREW TRAINER
MCDONALD'S
08.2012 - 10.2016
MINNESOTA STATE UNIVERSITY OF MOORHEAD
Bachelor's degree from Business Administration
FOND DU LAC TRIBAL AND COMMUNITY COLLEGE
Associate's degree from General Studies
Driver's License
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