Summary
Overview
Work History
Education
Skills
Languages
R E F E R E N C E S
Timeline
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Aleksandra Rogavenko

Brooklyn,NY

Summary

I am a customer-focused, patient, calm, and friendly hospitality professional with over 6 years of experience, primarily working as a barista and waitress in a super busy environments. My passion for delivering exceptional service, combines with a deep knowledge of coffee preparation and restaurant operations, has allowed me to

thrive in both roles. I take pride in creating a welcoming atmosphere where guests feel valued and well-cared for consistently going the extra mille to ensure their experience exceeds expectations. I am always eager to learn new skills and grow within the hospitality industry, continuously improving my service techniques and

product knowledge to provide guests with an unforgettable experience.

Overview

8
8
years of professional experience

Work History

Barista /Restaurant Waiter

LUNA BYOB
Philadelphia, PA
08.2024 - 05.2025
  • Took customer orders accurately and ensured timely communication with kitchen staff to meet guests expectations.
  • Informed guests about allergens, dietary options and modifications to meet specific dietary needs.
  • Processed payments through cash, credit cards and POS systems, ensuring accurate billing.

Barista

Dolce&Caffe
Philadelphia, PA
08.2023 - 08.2024
  • Educated customers on different coffee and beverage options, offering recommendations based on their preferences.
  • Used espresso machine, grinder and blender to prepare different variety of coffee.
  • Accurately managed cash flow operations totaling 1000%-3000% per shift.

Barista/Snack Coach

Greenstraw Vegan Cafe
Philadelphia, PA
01.2023 - 08.2023
  • Followed health and safety guidelines to ensure food and beverage preparation areas were clean and sanitized.
  • Maintained the cleanliness and organization of the workstation, including utensils and storage areas.
  • Assisted with opening and closing duties, including cleaning and setting up the store for the next shift.

Head Server

Rooms Hotel Kazbegi
Tbilisi, Georgia
03.2017 - 11.2022
  • Supervised and coordinated the activities of the serving staff, ensuring smooth operation and excellent service.
  • Trained new servers on restaurant policies, menu knowledge, and customer interaction.

Education

Bachelor of Arts - Hospitality Administration And Management

Agricultural University
Tbilisi,Georgia
05-2021

Skills

  • Health and safety compliance
  • Customer Service
  • Menu knowledge
  • Espresso machine operation
  • Multi-tasking
  • Teamwork

Languages

English
Professional
Russian
Full Professional
Georgian
Native/ Bilingual

R E F E R E N C E S

  • Maria Lomi 929 535 0055
  • Yariv Norman 929 969 4432

Timeline

Barista /Restaurant Waiter

LUNA BYOB
08.2024 - 05.2025

Barista

Dolce&Caffe
08.2023 - 08.2024

Barista/Snack Coach

Greenstraw Vegan Cafe
01.2023 - 08.2023

Head Server

Rooms Hotel Kazbegi
03.2017 - 11.2022

Bachelor of Arts - Hospitality Administration And Management

Agricultural University