ALEKSANDRA VUKOVIC
Escrow Operations Manager
Littleton,CO
Summary
Results-proven management professional with 22 years of experience in title and escrow management , leadership positions, building record of success in developing operation strategies that will gain and capture real estate clients and mortgage professionals.
Overview
22
22
years of professional experience
3
3
Certification
4
4
years of post-secondary education
3
3
Languages
Work History
State Escrow Operations Manager
First American Title Insurance Co
Englewood, CO
03.2014 - 06.2024
- Lead and oversee all escrow operations and development activities for the entire state
- Managed day-to-day operations of high revenue office.
- Oversaw a team of 5 escrow officers and support staff
- Developed and implemented process improvements to streamline operations and improve customer satisfaction.
- Provided training and guidance to staff on new procedures with best practices as Senior Escrow Officer.
- Worked closely with clients, real estate agents, and lenders to ensure smooth and timely closings
- Managed escrow accounts and reconciled financial transactions.
- Excellent communication and interpersonal skills, In-depth knowledge of escrow and title insurance industry regulations and best practices.
State Escrow Manager
American Title Services Company and Americas Home Title
Centennial, CO
06.2006 - 02.2014
- In charge of managing 9 offices, 22 closers and 9 processors
- Developing and implementing escrow operational plans and procedures
- Hire, train and mentor escrow staff
- Analyze title industry strategies; develop training plan for escrow staff, steps for exceptional customer service and building trust relationships with new customers
- I was able to build business relationships with owners of two local real estate companies
- As HUD contract manager, I quickly achieved impactful results providing operational guidance for newly developed departments
- Maintained efficiency and accuracy while preforming tasks in a highly aggressive and time sensitive environment
- Contributed greatly to the restructuring process for effective communication with Asset Managers
- Helped streamline office and title processes and procedures by training and assigning tasks based on staff competency and available resources
- Managed HUD department with 350-400 closings per months covering whole Colorado
Branch Manager
Empire Title
Westminster, CO
10.2005 - 06.2006
- Supervised, motivated and delegated work assignments to a high-performing team in the escrow department
- Coordinated home sales, closings between sellers, buyers, real estate agents, mortgage brokers and attorneys
- Maintained and strengthened business relationships
- Quickly addressed customer problems, productively resolved issues before closings and collected on any shortages created by escrow staff
- Covered for employees during vacations and accepted additional duties in downsized divisions
Escrow Officer
Foothills Title & Escrow
Lakewood, CO
06.2002 - 10.2005
- Insured timely and accurate closings of all assigned real estate and refinance transactions
- Performed duties from opening, processing, closing, disbursing and recording
- Worked closely with a real estate attorney, gaining expertise in title policy requirements, endorsements coverage and real estate law
Education
Bachelor of Science - Business Management
Metropolitan State University of Denver
Denver, CO 01.1999 - 05.2003
Skills
- Experience in managing all core functions within Title business
- Operations Management
- Staff Training and Development
- Team Leadership
- Organizational Skills
- Analytical and Critical Thinking
- Microsoft Office
- Microsoft Outlook
- Project Management
- Systems Implementations
- High-Pressure Environments
- Policy and Procedure Implementation
Certification
- Title License
- RON Notary License
- North Development leadership academy
- SPARK training
Languages
English
Professional
Serbian
Professional
Croatian
Professional
Bosnian
Professional
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteImportant To Me
Company CultureHealthcare benefits401k matchStock Options / Equity / Profit SharingWork-life balancePaid time offHiking, skiing
I live in beautiful Colorado with many amazing hiking trails . I enjoy and relax with nature . Breathing and finding inner piece helps me to recover and gain energy to focus. During winter I ski in Vail, Beaver Creek and Breckenridge. In Colorado there are many other mountains but these are my favorite .
Timeline
State Escrow Operations Manager
First American Title Insurance Co
03.2014 - 06.2024
State Escrow Manager
American Title Services Company and Americas Home Title
06.2006 - 02.2014
Branch Manager
Empire Title
10.2005 - 06.2006
Escrow Officer
Foothills Title & Escrow
06.2002 - 10.2005
Bachelor of Science - Business Management
Metropolitan State University of Denver
01.1999 - 05.2003