Aleloise Cromartie

Did Acquisition and Relocation services for the West Virginia Department of Highways in Parsons, West Virginia. Kept contact sheets and great records for the WVDOH. Explained Parcel sheets for construction to claimants.

• Monitored social media and online sources for industry trends.
• Worked with Acquisition and Relocation customers to understand requirements and provide exceptional customer service.
• Supervised claimants in providing excellent customer service to callers requiring assistance for Acquisition and Relocation  issues.
• Negotiated offers for county and state departments to clarify misunderstood offer on property to resolve conflicts.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
• Maintained open communication with customers to foster positive relations and provide updates on Acquisition and Relocation issues.
• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
• Kept physical files and digitized records organized for easy updating and retrieval by any team member with access.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Enhanced collaboration between property owners by preparing  Acquisition and Relocation pamphlets.
• Provided expert clerical support to other agents and management by handling wide range of routine and special requirements.
• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
• Produced high-quality documents, spreadsheets and presentations for internal and customer needs.
• Accomplished communication interactions, in person or by telephone, by delivering technical knowledge to support customers and company managers.
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
• Kept detailed records of supplies and equipment use to effectively budget and make orders for new supplies.
• Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
• Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

• Managed quality assurance.
• Worked with customers to understand requirements and provide exceptional service pertaining to the project.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Worked with office staff to resolve  problems, improve operations and provide exceptional customer service.
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

• Negotiated agreements  to clarify misunderstood directions and resolve conflicts affecting performance.
• Worked with clients to resolve problems, improve operations and provide exceptional customer service.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Worked with customers to understand requirements and provide exceptional  service.