Franklin Stevenson
Santa Monica,CA
Summary
Adept at swiftly identifying customer needs and providing exceptional support, I honed my skills at Vyblee, mastering both technical assistance and quality control. My background includes leading teams at Kitchen United, where I significantly enhanced productivity and mentored staff, showcasing my strong interpersonal abilities and problem-solving acumen. My expertise extends to meticulous work inspections and equipment repair, underscoring my comprehensive skill set.
Overview
16
16
years of professional experience
Work History
Independent Contractor
Vyblee
Westwood, CA
04.2024 - Current
- Identified needs of customers promptly and efficiently.
- Provided technical assistance to clients in using products or services.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Ensured compliance with all company policies regarding health and safety procedures.
- Worked closely with distributors to coordinate delivery of products in a timely manner.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
Team Lead
Kitchen United
10850 W Le Conte Ave Los Angeles California 90024
01.2023 - 11.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Busser - On Call
Beverly Hilton
01.2018 - 01.2019
- Provided exceptional customer service by greeting guests and answering questions
- Quickly and efficiently cleaned restaurant and tables, refilled drinks, and restocked silverware and glassware
- Carried large loads of dishes, silverware and glassware to kitchen for washing
- Supported other areas of restaurant, as needed, such as set-up, clean-up, prep work and equipment maintenance.
Banquet Busser
Savoy Staffing
04.2009 - 04.2010
- Quickly cleaned dirty table settings and prepared tables for resetting, while promptly and consistently reset tables with spotless service ware
- Maintained stock and cleanliness of stations for all meal periods, with necessary equipment including silverware, linen and condiments
- Greeted guests in a pleasant and courteous manner, served beverages, breads and butter to begin their dining experience and replenished, as necessary
- Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
Education
Diploma -
Olympic High School
Santa Monica, CA01.2012
Music Major -
Santa Monica College
Santa Monica, CASkills
- Excellent customer service, interpersonal and problem-solving skills
- Strong multi-tasker who is good at working both independently and as part of a team
- Experience assisting diverse groups of clients in a courteous, friendly and efficient manner
- Highly organized and detail-oriented
- Patient listener and clear communicator who loves working with people
- Work inspections
- Equipment Repair
Education
Santa Monica college
Contact
310-367-2526
Timeline
Independent Contractor
Vyblee
04.2024 - Current
Team Lead
Kitchen United
01.2023 - 11.2023
Busser - On Call
Beverly Hilton
01.2018 - 01.2019
Banquet Busser
Savoy Staffing
04.2009 - 04.2010
Diploma -
Olympic High School
Music Major -
Santa Monica College
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