Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Calvin McInnis

Virginia Beach,VA

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. A high-energy, enthusiastic and dependable individual with over 10 years of management experience who excels in challenging and competitive environments. Fast learner who quickly incorporates and implements new procedures with a solid work ethic in delivering high-quality service to customers.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Independent Contractor

Amazon
04.2021 - Current
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Optimized project efficiency by creating and implementing effective task management strategies.
  • Devised and implemented processes and procedures to streamline operations.
  • Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
  • Improved operational efficiency by establishing clear goals, setting performance expectations, and monitoring progress regularly.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.

Customer Service Supervisor

Wawa
02.2017 - 03.2021
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Generated reports on KPIs to track and improve key metrics.
  • Prepared daily documentation and logs, including weekly reports detailing activities.
  • Maintained knowledge of company products and services to effectively resolve complaints and concerns.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Addressed customer inquiries to increase customer satisfaction ratings.

Co-Manager

Cookout
06.2014 - 12.2016
  • Manage closing duties, including restocking items and reconciliation of the cash drawers.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Consistently adhere to quality expectations and standards.
  • Deliver exceptional, friendly and fast service.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
  • Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
  • Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
  • Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.

Education

Some College (No Degree) - Business Administration And Management

Everest College - Chesapeake
Chesapeake, VA

Skills

Excellent customer service skills with ability to deal with every kind of customer personality
Great interpersonal skills and friendly, courteous and polite nature
Able to take care of merchandise and shelving products according to company policies
Efficient administrative ability proven by motivating staff and getting the best results from them

  • Customer service excellence
  • Workflow Management
  • Problem-Solving
  • Time Management
  • Handling Escalations
  • Policy Enforcement
  • Workload Management
  • Equipment Repair

Certification

Serv-Safe Certified

Timeline

Independent Contractor

Amazon
04.2021 - Current

Customer Service Supervisor

Wawa
02.2017 - 03.2021

Co-Manager

Cookout
06.2014 - 12.2016

Some College (No Degree) - Business Administration And Management

Everest College - Chesapeake

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Calvin McInnis