Rose E. Sterling
Long Beach,CA
Summary
Experienced with project management, client relations, and problem-solving. Utilizes strategic planning and resource allocation to ensure successful project delivery. Track record of adaptability and effective communication in diverse and dynamic settings.
Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.
Overview
24
24
years of professional experience
Work History
Independent Contractor
Shiftsmart
09.2022 - Current
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
Independent Contractor
Survey.com
10.2017 - Current
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Improved overall project quality by reviewing work diligently before submission to the client for approval.
Central Casting
01.2016 - Current
- Managed time to arrive on set when required to not delay rehearsals and shows.
- Developed strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.
- Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
- Expanded professional network by attending workshops, conferences, and industry events, leading to increased opportunities for collaboration.
Pasadena City College
01.2012 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Marine Corps Community Service
01.2008 - 01.2009
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
PRC, LLC (Time Warner Cable, American Express)
01.2006 - 01.2008
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bank Clerk
Bank of Hawaii (Hawaii Staffing Solutions)
01.2005 - 12.2006
- Performed over the phone customer service duties: troubleshooting, account management and service calls
- Maintained security standards by verifying customer identification during transactions as per bank policies.
- Managed daily balancing tasks for credit applications, minimizing discrepancies and adhering to audit requirements.
Tax Preparer
H&R Block
01.2005 - 01.2006
- Successful filing of over 400 tax returns during 2006.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Assessed client tax situations to determine best filing options.
- Analyzed financial records to verify accuracy of tax returns.
Office Assistant
Leeward Community College
01.2004 - 01.2005
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Coordinated and scheduled meetings and appointments.
Line Service Manager
Whitman Packaging
01.2001 - 01.2002
- Lead assembly teams, oversaw packing and preparation for shipment
- Championed quality assurance efforts within the line service department, consistently adhering to established standards while seeking ways to elevate service delivery further.
- Collaborated closely with other departments to ensure seamless coordination of services and increased customer satisfaction levels.
Education
Associate's of Arts - Communications
Pasadena City College
11.2024
GED -
University Of Albany
01.2001
Skills
- Excellent Customer Service Skills
- Multilingual (English, French, Haitian Creole)
- Verbal and written communication
- Cross-cultural communication
- Independent
- Excellent Interpersonal Skills
- Quick Study
- Safety compliance
- Attention to detail
- Problem-solving
Additional Information
20+ years of Haitian Creole and French language studies/application, Accepted payments and assisted customers with purchases, Performed over the phone customer service duties: troubleshooting, account management and service calls, Prepared and filed over 400 successful returns for the 2006 tax season, Scheduled students for tutoring and testing, Screened clients' credit reports to determine eligibility for bank's rewards program, Led assembly teams, oversaw packing and preparation for shipment
Timeline
Independent Contractor
Shiftsmart
09.2022 - Current
Independent Contractor
Survey.com
10.2017 - Current
Central Casting
01.2016 - Current
Pasadena City College
01.2012 - 01.2015
Marine Corps Community Service
01.2008 - 01.2009
PRC, LLC (Time Warner Cable, American Express)
01.2006 - 01.2008
Bank Clerk
Bank of Hawaii (Hawaii Staffing Solutions)
01.2005 - 12.2006
Tax Preparer
H&R Block
01.2005 - 01.2006
Office Assistant
Leeward Community College
01.2004 - 01.2005
Line Service Manager
Whitman Packaging
01.2001 - 01.2002
GED -
University Of Albany
Associate's of Arts - Communications
Pasadena City College
Similar Profiles
Annie Clark-GarnerAnnie Clark-Garner
Circle K/ Shift Smart at ShiftsmartCircle K/ Shift Smart at Shiftsmart
Ashley JohnsonAshley Johnson
Team Lead at ShiftsmartTeam Lead at Shiftsmart
NANCY PIKULNANCY PIKUL
Merchandiser at ShiftSmartMerchandiser at ShiftSmart