Alemar Chua
LAS VEGAS,NV
Summary
Friendly and positive casino team leader bringin 15+ years of experience in the field. Well-versed in monitoring chips, player wins and game table activities. Hardworking Table Games Supervisor with training in multiple types of Table Games technique and conflict resolution. Skilled at observing operations, coordinating records and satisfying guests. Results-driven and proactive with disciplined and decisive approach.
Overview
19
19
years of professional experience
Work History
Casino Floor Supervisor
The Orleans Hotel & Casino
01.2019 - Current
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Watched closely to catch errors and notified surveillance of irregularities.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Performed paperwork required for monetary transactions.
- 15+ years of dealing table games
- 4+ years of Table Games Floor Supervisor
Table Games Dealer
The Orleans Hotel & Casino
Las Vegas, NV
01.2005 - Current
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Worked with dealer team to run larger games such as craps and baccarat.
Education
GED -
AMA Computer College
Philippines05.2000
Skills
- Resolving Complaints
- Greeting Guests
- Activity Monitoring
- Observing Operations
- Rules Enforcement
- scheduling dice dealers/ pencil/ road maps
Timeline
Casino Floor Supervisor
The Orleans Hotel & Casino
01.2019 - Current
Table Games Dealer
The Orleans Hotel & Casino
01.2005 - Current
GED -
AMA Computer College