Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Ignacio Pina

Ignacio Pina

Las Vegas,NV
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Professional Table Games Floor Supervisor with [Number] years of experience. Sound knowledge of table games and slot machines as well as laws and regulations governing gaming operations. Results-oriented, works well under pressure and effectively manages staff. Successful at managing table accuracy, security and level of service for guests. Skilled at coaching employees, leading teams and managing operations with an analytical and customer service-driven approach. Dedicated Table Games Supervisor looking for a dynamic position with room for career growth. Adept at keeping a close eye on operations, maintaining records and meeting guest needs. Goal-oriented and forward-thinking with an unsurpassed work ethic and high integrity. Outgoing [Type] student pursuing flexible part-time employment with weekend and evening shift options.

Overview

25
25
years of professional experience

Work History

Casino Floor Supervisor

Bellagio Hotel and Casino
Las Vegas, NV
08.2017 - Current
  • Ensured compliance with all applicable gaming regulations and policies.
  • Monitored table games operations to ensure accuracy, fairness and adherence to established standards.
  • Investigated customer complaints, disputes and irregularities.
  • Resolved conflicts between players or dealers in a professional manner.
  • Developed strategies for improving player satisfaction and retention rates.
  • Addressed player inquiries regarding rules, payouts and other related matters.
  • Enforced safety protocols among employees while on the casino floor.
  • Supervised cashiering operations including chip fills, credits, cash outs, exchanges.
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Kept all games in compliance with casino and gaming standards.
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
  • Monitored payment of hand-delivered jackpots to verify promptness.
  • Observed gamblers' behavior for signs of cheating and notified security staff.
  • Observed gamblers to identify marking, switching and counting cards.

Casino Floor Supervisor

Mandalay Bay Resort & Casino Las Vegas
Las Vegas, NV
08.2005 - 08.2017
  • Monitored table games operations to ensure accuracy, fairness and adherence to established standards.
  • Ensured compliance with all applicable gaming regulations and policies.
  • Provided effective coaching and feedback to staff in order to improve performance.
  • Investigated customer complaints, disputes and irregularities.
  • Enforced safety protocols among employees while on the casino floor.
  • Collaborated with management on various projects aimed at increasing profits.
  • Supervised cashiering operations including chip fills, credits, cash outs, exchanges.
  • Interacted with vendors regarding supplies needed for daily operations.
  • Adhered to security measures when handling large sums of money.
  • Kept all games in compliance with casino and gaming standards.
  • Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
  • Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.

Casino Floor Supervisor

The Venetian Resort Hotel Casino
Las Vegas, NV
03.2002 - 08.2005
  • Ensured compliance with all applicable gaming regulations and policies.
  • Investigated customer complaints, disputes and irregularities.
  • Resolved conflicts between players or dealers in a professional manner.
  • Monitored table games operations to ensure accuracy, fairness and adherence to established standards.

Casino Duel Rate Supervisor/Dealer

Aladdin Resort and Casino
Las Vegas, NV
09.2000 - 08.2005
  • Maintained records of all financial transactions conducted in the casino cage area.
  • Investigated suspicious activity involving money transfers or large transactions.

Casino Table Games Dealer

Golden Nugget Hotel & Casino
Las Vegas, NV
09.1998 - 08.2000
  • Dealt various casino table games including Blackjack, Roulette, and Craps in a fast-paced environment.
  • Verified customer identification to ensure compliance with gaming regulations.
  • Maintained accurate records of transactions and payouts.
  • Inspected cards, chips, and dice for damage or tampering.
  • Performed chip exchanges for customers when requested.
  • Alerted floor supervisors of any suspicious behavior among patrons.
  • Performed daily maintenance tasks such as cleaning chips and shuffling decks.
  • Educated guests on house rules and procedures specific to each game.
  • Followed proper protocol for closing out tables at the end of shifts.

Actor

Screen Actors Guild
Los Angeles, CA
  • Developed strong acting skills through rehearsals and coaching sessions.
  • Memorized lines for multiple characters in a production.
  • Attended fittings to ensure costumes were tailored properly.
  • Auditioned for roles in both theatrical and television projects.
  • Performed in stage productions of various plays and musicals.
  • Collaborated with directors on character development and scene blocking.
  • Practiced improvisation techniques to prepare for unexpected changes during filming or performance.
  • Studied scripts to learn about characters' personalities, goals, and motivations.
  • Worked closely with makeup artists to ensure the desired look was achieved.
  • Delivered dialogue convincingly while maintaining accurate timing and pacing with other actors.
  • Demonstrated physical movements necessary for realistic portrayal of characters' emotions.
  • Maintained professionalism on set by arriving early, following directions, and staying focused.
  • Adapted performances based on feedback from directors and producers.
  • Adhered strictly to wardrobe requirements when appearing in public as a representative of a project.
  • Interacted with fans at promotional events such as conventions or press tours.
  • Rehearsed for roles alone and with fellow actors.
  • Attended auditions and casting calls to audition for roles.
  • Studied and memorized scripts to learn lines and cues.
  • Researched roles to learn traits, mannerisms, accents and other key features of characters.
  • Performed humorous and serious interpretations of emotions and actions using body movements, facial expressions and gestures.

Education

Certificate - Casino Gaming

Ace Dealing School, Las Vegas, NV
06.1998

High School Diploma -

Belmont High School, Los Angeles, CA
05.1993

Some College (No Degree) - Cinema

Los Angeles City College, Los Angeles, CA

Skills

  • Coordinating Documents
  • Resolving Complaints
  • Supporting Promotions
  • Training Employees
  • Guest Relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Casino Floor Supervisor - Bellagio Hotel and Casino
08.2017 - Current
Casino Floor Supervisor - Mandalay Bay Resort & Casino Las Vegas
08.2005 - 08.2017
Casino Floor Supervisor - The Venetian Resort Hotel Casino
03.2002 - 08.2005
Casino Duel Rate Supervisor/Dealer - Aladdin Resort and Casino
09.2000 - 08.2005
Casino Table Games Dealer - Golden Nugget Hotel & Casino
09.1998 - 08.2000
Actor - Screen Actors Guild
Ace Dealing School - Certificate, Casino Gaming
Belmont High School - High School Diploma,
Los Angeles City College - Some College (No Degree), Cinema

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Ignacio Pina