April Nguyen
LAKE CORMORANT,MS
Summary
Detail-oriented professional with over 20 years of experience in customer service and management roles. Proficient in handling accounts payable and receivable, managing financial documentation, and ensuring compliance with organizational policies. Demonstrates strong mathematical skills, attention to detail, and the ability to work independently and collaboratively. Recognized for exceptional interpersonal skills and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Casino Floor Supervisor
Horseshoe Casino
2012.11 - 2020.06
- Maintained accurate records of all gaming activities, reporting discrepancies or suspicious activity to management as needed.
- Enhanced customer satisfaction by effectively managing casino floor operations and addressing guest concerns promptly.
- Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
- Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino''s reputation for integrity remained intact.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
Casino Floor Supervisor
Gold Strike Casino
2009.05 - 2012.11
- Enhanced customer satisfaction by effectively managing casino floor operations and addressing guest concerns promptly.
- Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
- Oversaw area games to maintain security and compliance.
- Collaborated with marketing team to develop promotions and special events that attracted new clientele to the casino floor.
Owner Operator
A & R Cleaning
2004.05 - 2008.12
- Managed day-to-day business operations.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Education
Associate of Applied Science - Medical Office Technology
Northwest Community College
Southaven, MS05.2024
Skills
- Recordkeeping skills
- Microsoft Office
- Coordinating documents
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Effective Communication
- Multitasking
Volunteer Work
- PTO Treasurer, Dudley Elementary, Wirtz, VA 2004-2008
- Swim Team Treasurer, Lake Cormorant High School, Lake Cormorant, MS 2011-2015
- HOA Treasurer, Blue Lake Springs HOA, Lake Cormorant, MS 2022-Present
Timeline
Casino Floor Supervisor
Horseshoe Casino
2012.11 - 2020.06
Casino Floor Supervisor
Gold Strike Casino
2009.05 - 2012.11
Owner Operator
A & R Cleaning
2004.05 - 2008.12
Associate of Applied Science - Medical Office Technology
Northwest Community College
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