Cole Arnet
Gulfport,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Casino Floor Supervisor
Golden Nugget Biloxi Hotel & Casino
Biloxi, MS
12.2023 - Current
- Maintained accurate records of all gaming activities, reporting discrepancies or suspicious activity to management as needed.
- Fostered an inclusive atmosphere by promoting open lines of communication among team members, encouraging collaboration and ideasharing.
- Supported smooth transitions during shift changes by effectively communicating pertinent information to incoming supervisors.
- Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino''s reputation for integrity remained intact.
- Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
- Participated in ongoing professional development opportunities designed to expand knowledge base about emerging technologies within the industry.
- Provided exceptional customer service to VIP guests, fostering long-term relationships and repeat visits.
- Assisted in resolving disputes between players and dealers, ensuring fair play standards were upheld at all times.
- Enhanced customer satisfaction by effectively managing casino floor operations and addressing guest concerns promptly.
- Implemented policies and procedures that promoted responsible gambling practices among patrons and staff members alike.
- Conducted thorough evaluations of dealer performance levels, providing constructive feedback to help improve overall skill sets.
Table Games Dealer
Seneca Buffalo Creek Casino
Buffalo, NY
12.2018 - 10.2023
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Answered players questions and resolved disputes to provide excellent customer service.
- Learned and followed company procedures to maintain consistency and standards.
Education
High School Diploma -
West Seneca West Senior High School
Buffalo, NY06.2018
Skills
- Guest Relations
- Casino Game Knowledge
- Table Game Supervision
- Leading employees
- Recordkeeping skills
- Resolving Complaints
- Coordinating documents
- Observing operations
- Team motivation
Timeline
Casino Floor Supervisor
Golden Nugget Biloxi Hotel & Casino
12.2023 - Current
Table Games Dealer
Seneca Buffalo Creek Casino
12.2018 - 10.2023
High School Diploma -
West Seneca West Senior High School